Front Office Manager

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Job Summary:

The Front Office Manager manages all operational activities of the properties Front Office to provide the highest standard of courteous service while meeting and exceeding profit levels. Provides overall direction, coordination, and evaluation of the front office department and staff. Interviews, hires, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/resort. Generally, manages a medium staff of 5 to 8 hourly employees.

Job Responsibilities: 

• Ensure that Vail Resort’s guest service standards are being applied consistently and departmental policies and procedures are followed.
• Must remedy all guest complaints or issues.
• Intercept all guest issues and respond directly with guests on behalf of the property.
• Manage payroll weekly schedules for all front office staff and be within budgeted CPOR. 
• Review the current day's expected arrivals and check all VIP and owners special request reservations to ensure that they are pre-registered.
• Ensure all checklists are updated and are completed.
• Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees.
• Must coach and discipline associates. 
• Follow proper cash handling procedures in the training manual.
• Review all guest folios for proper payment and credit card charges.
• Develop strong working relationships with all departments (housekeeping, maintenance, owner relations)
• Assist the accounting department in resolving various billing issues on guest folios.
• Ensure consistent and accurate communication between housekeeping and front desk.
• Daily review of applicable paperwork.
• Develop and train employees for career advancement.
• Attend all company training classes and development opportunities. 

Job Requirements:

Required:

• Microsoft Office experience and skills 
• Strong verbal and written English skills 
• Strong customer service skills

Preferred: 

• Minimum 3 years Front Desk or customer service 
• Minimum 2 years supervisory experience
• Previous experience in Property Management or Hotel Industry 

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 285774