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Advanced Product Sales Agent - Full & Part Time - Winter Seasonal


Kirkwood, CA, US

Company:  Kirkwood Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Advanced Sales Agent Job responsibilities include:


  • Provide excellent Guest Service while maintaining attention to detail in a fast-passed, vibrant environment.
  • Sell, up sell, and process Ski and Ride School Lesson Packages in our Resort Point of Sale system efficently 
  • Work with guests to choose the best product that fits their needs. 
  • Hand out of pre-formed reservations for daily guests
  • Gather and input of all customer information in our computer system
  • Collect and check release of liabilities for each guest within the Ski and Ride School
  • Direct guest in their next steps in the Ski & Ride School process (rentals, lockers, retail stores, lesson meeting areas etc.)
  • Direct guest around the resort and answer guest questions on all resort activities. Communicate clearly and precisely, helping guests to understand all directions.
    What you will be doing:
  • Using computer programs to create and fulfill ticket orders in a timely and organized manner.
  • Package and hand out daily reservations to guests. 
  • Coordinate with multiple departments to answer operational questions and meet the needs of our guests.
  • Assisting other departments with responsibilities as they arise such as fulfilling tickets, shoveling snow, etc. 
  • Staying up to date on all products, policies and operations in order to provide the highest level of guest service at all times.
  • To continually strive to exceed our guest’s expectations.
  • Demonstrate Vail resorts core values: Do good, Do right, Drive Value, Serve Others, Be Safe, and Have Fun
  • Punctual, in uniform, and adhere to the grooming policy.
  • High school diploma or equivalent required
  • Aptitude to communicate fluently and effectively in English
  • Be able to work independently
  • Ability to stay calm and perform well in busy and stressful situations
  • The ability to work outside in all weather conditions. 
  • Excellent communication skills and problem solving ability.
  • The ability to work effectively with dynamic and constantly changing information.
  • Good knowledge of computer systems, Word, Excel and Outlook preferred
  • Broad experience in various aspects of customer service preferred
  • Team player, enthusiastic, positive attitude.
  • Keen to learn new skills, open-minded.

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country. www.vailresortscareers.com

No transportation? Don't want to make the drive? No problem! We have an employee shuttle that runs EVERYDAY from South Lake Tahoe to Kirkwood, free of cost! We encourage all employees who don't want to make the commute themselves to jump on the shuttle, sit back and relax, on their way to work!  If you would prefer to drive AND want to make some extra cash, you will definitely want to participate in our Employee Carpool Program! Make up to $25.00 a DAY just for driving your fellow employees to work!

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 223917

Nearest Major Market: California