Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Spa Front Desk Supervisor will oversee the day to day operations of the front desk of the spa. Duties would include all hiring and guest service training for the front desk and payroll responsibilities for all, non-exempt staff of the spa. The Spa Front Desk Supervisor will create a friendly and guest-centric atmosphere and lead by example for all staff at all times.
Job Specifications:
- Outlet: Alpenglow Spa at the Keystone Lodge
- Housing: May Be Available
- Expected Pay Range: $23.00 - $25.99 / hour
- Shift & Schedule Availability: Full Time, Year Round
Job Requirements:
- Oversee the operations of the spa front desk
- To arrange and book all spa appointments and packages
- To be the initial and complete source of information regarding all available spa treatments and retail goods
- To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
- To be able to explain the key features of the spa and retail area
- To assist with scheduled retail inventory
- To handle all the billing and point-of-sale functions for spa services and retail sales
- To ensure a pleasant visit for each guest
- Assists with special projects/events as requested
- Assist Spa Manager with weekly payroll
- Assist with the company's Safety Safari Topics
- Trains all spa front desk staff on spa procedures and protocols
Essential Job Functions:
- To arrange for all spa appointments and packages
- Able to communicate clearly to all spa staff
- To be the initial and complete source of information regarding all available spa treatments and retail goods
- To maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments
- To maintain the orderliness, cleanliness and presentation of all retail items
- To be able to explain the key features of the spa and retail area to staff and guests
- To assist with scheduled retail inventory
- To handle all the billing and point-of-sale functions for spa services and retail sales
- To ensure a pleasant visit for each guest and a pleasant work place for all spa staff
- Assists with special projects/events as requested
- Assist Spa Manager with weekly payroll
- Assist with the company's Safety Safari Topics
- Must be able to work as a team with both front desk concierges and back of spa therapists
- Assists Spa Manager with Interviewing, hiring, training, and evaluating the front desk and concierge staff
- Be upbeat and have fun!
Job Requirements:
- High school diploma or equivalent -required
- SpaSoft experience highly recommended
- Must be able to work weekends.
- Typing, computer and basic math skills required
- Must attend product knowledge training
- One year of supervisory experience preferred
- Must be proficient in sales and guest service
- Must possess good organizational skills
- Must be able to work well within a team environment
- “Can-Do” attitude a must
The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 503989
Reference Date: 08/01/2024
Job Code Function: Fitness/Spa
