Spa Concierge

Date:  Nov 15, 2023

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

A Spa Concierge at Keystone Lodge and Spa greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers, tour of spa facilities and other amenities as needed.


Job Specifications:

  • Outlet:  Keystone Lodge & Spa
  • Expected Pay Range: $20.00  - $21.36 / hour
  • Shift & Schedule Availability:  Full Time and Part Time
  • Skill Level: Entry


Job Responsibilities:

  • The initial and complete source of information regarding all available spa treatments and retail goods
  • Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments and packages
  • Attend product knowledge training
  • Check in / out spa guests. Deal with guest issues.
  • Complete daily therapist appointment schedule. Update schedules as needed, coordinate with therapists.
  • Maintain cleanliness of reception and guest relaxation area / general housekeeping duties.
  • Follow all spa opening/closing procedures.
  • Follow all accounting procedures. Handle and balance all payment transactions.
  • Assist with scheduled retail inventory
  • Handle all the billing and point-of-sale functions for spa services, retail sales and Spa Bar sales
  • Ensure a pleasant visit for each guest
  • Assists with special projects/events as requested
  • Work as a team with front desk concierges, and back of spa therapists.
  • Be upbeat, outgoing and have fun!
  • Other duties as assigned


Job Requirements:

  • Job Requirements:High school diploma or equivalent
  • One year work experience in a related field (spa, hospitality, medical, salon, retail, front desk). -required
  • Must be able to deal with unruly guests- required
  • Must be able to work weekends, and holidays. –required
  • Be able to maintain a regular schedule. Two days between Monday and Friday. Shifts can be flexible. –required
  • Typing, computer and basic math skills. -required
  • Must be proficient in Microsoft Word, Excel, Outlook, Internet Explore and computers in general. –required
  • Must be able to communicate effectively in English. -required 
  • Bilingual in Spanish or other languages. -preferred
  • Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization. -required
  • Must possess excellent communication, organizational skills and common sense. -required 
  • Basic conflict resolution skills. -preferred
  • Must be able to lift/push/pull up to 50lbs. -required
  • Must be able to stand for up to 8 hours. -required
  • Must be able to crouch, stoop, kneel and crawl. -required
  • Must be able to communicate by phone. –required
  • Must have good organizational skills. –required
  • Must be willing to make every guest visit an experience of a lifetime. –required
  • Must attend product knowledge training, and departmental meetings. –required
  • Must be able to multi-task and deal with last minute changes. –required
  • Partakes in monthly events when required
  • Knowledge of Summit County area. - preferred
  • First Aid and CPR training - preferred
  • TiPS Certified - preferred
  • “Can-Do” attitude a must.
  • Must pass a practical interview process where you’ll get to see different parts of what the day to day as a Spa Concierge entails



The expected pay range is $20.00 - $21.36. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  498991
Reference Date: 11/15/2023 
Job Code Function: Fitness/Spa 

Nearest Major Market: Denver