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Ski & Ride School Supervisor, HOUSING AVAILABLE, Keystone

Date:  Nov 23, 2021
Location: 

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Winter Seasonal 2021/2022

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

Job Summary:

The Ski and Ride School Supervisor is responsible for creating an inclusive environment by leading the resort priorities and modeling our company’s values. This is achieved through the focus on quality control, guest and employee relations, staff performance and development, financial responsibility, communication, teamwork and administrative duties.  They will supervise operations of programs, indoor and outdoor facilities/ teaching areas and will oversee daily staffing and lesson assignments.  This position will work with the Director, General Manager, Location Managers and Administrative Assistants as well as all other resort departments to ensure efficient management of the department and that all stakeholder needs are consistently met.

 

Job Responsibilities:

  • Utilize available resources to monitor and maintain the quality of the teaching standards of our Pros.
  • Manage staffing levels to daily guest reservations and labor margins.
  • Monitor and review employee performance with other supervisors and individual Pros on a regular basis.
  • Work with the General Managers and Location Managers to support and achieve Guest Experience targets for the success of the overall Ski & Ride School.
  • Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
  • Understand, lead, and model safety standards within the department.
  • Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules.
  • Establish and review mutual seasonal goals and performance objectives with each Pro, providing feedback and coaching.
  • Communicate effectively with leadership, peers and other departments to create an environment of support and trust that will benefit staff and guests.
  • Understand, lead and model the Company’s mission, vision and values

 

Job Requirements:

  • High school diploma or equivalent
  • Minimum of one year of supervisory experience
  • Minimum of one year working in a Ski & Ride School
  • PSIA/AASI Level 1 certification
  • Microsoft Office proficiency
  • Fluent in all aspects of the English language
  • Excellent communication and guest service skills
  • Familiar with proper techniques regarding the lifting and handling of children
  • Advanced to expert level skiing/ snowboarding skills
  • Must be able to work in inclement weather in a high alpine environment
  • Must work well in a team
  • Must be able to work holidays and weekends
  • Offers may be contingent upon a post-offer background check and reference checks
  • RPOS experience

Preferred:

  • PSIA/AASI Level 2 or 3 certification
  • Children Specialist 2 certification or equivalent
  • Prior experience working with Children, Adult, and Private Lessons
  • RPOS experience
  • College degree/ experience in a relevant field

 

The budgeted range starts at $43,000-$49,450. Actual pay will be adjusted based on experience.


The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 334527


Nearest Major Market: Denver