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Rental Operations Manager

Date: Jun 8, 2019

Location: Keystone, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Rental Manager, Level II - Full-Time, Year Round

Vail Resorts Retail (VRR)

Keystone, CO


Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

Responsibilities include (but are not limited to):


  • Coordinate receipt and transfer of all rental equipment
  • Coordinate social media campaign and attend special events
  • Participate in physical inventories to help ensure inventory accuracy
  • Build product information into IS and maintain barcodes as required
  • Coordinate rental reservation information with
  • Verify all required pre-inventory, inventory, and post inventory preparation, guidelines, and instructions are being followed
  • Act as the Rental Systems Regional Trainer conducting classes and on-the-job training as required
  • Coordinate ASTM testing and binding certification training
  • Verify that regular monthly audits are conducted
  • Verify that established rental operations standards are being maintained
  • Verify that an adequate supply of forms, materials, and supplies are on hand
  • Review the rental training binder periodically for organization, completeness, and updates
  • Review rental reports, to ensure that they are run and utilized per policy
  • Review rental contracts and accident reports for proper policy adherence
  • Inspect fleet for overall condition and maintenance requirements
  • Review inventory reports for proper status assignment, documentation, and necessary actions
  • Communicate problems, discrepancies, and audit results to Regional Managers on a weekly basis




  • Minimum of four years multi-store rental operations management - required
  • Management experience - preferred
  • Professional experience in the snowsports industry - preferred
  • Excellent communication skills
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Commitment to exceptional customer service
  • Maintain a working knowledge of products
  • High school diploma or equivalent - required
  • Self-motivated with the ability to multi-task
  • Ability to work a flexible schedule; including nights, weekends and holidays - required


Vail Resorts' retail and rental operations are  operates over 200 year-round and seasonal stores under 40 + retail brand names specializing in ski, bike, golf and fly fishing products and gear. We operate in world-class locations.


Some of the benefits include:


  • Medical, Dental, Vision and Prescription Drug plans
  • 401 (k) Retirement Plan
  • Free ski and snowboard pass to Vail Resorts'
  • Employee discounts at our retail stores
  • Employee Assistance Program (EAP)
  • Auto, Home and Pet Insurance
  • Excellent training and professional development

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 168137

Nearest Major Market: Denver

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