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Group Reservations Coordinator - Hyatt Place

Date:  Jan 14, 2022

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com



As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end-of-season bonus of $2/hour for every hour worked!


Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders.  


Through Vail Resorts’ Core Leadership Competencies, the Reservations Specialist will:

  • Execute all reservations tasks and responsibilities including group, transient, and wholesale.
  • Provide personalized service to ensure all reservations requirements are handled professionally, accurately, and in a timely manner. This role is the property's in-house reservations department and is responsible for the oversite of the daily operation.
  • Build and maintain accuracy of group blocks into Opera/Reserve including cut-off date, room pick-up, room type, suite blocks, rates, etc.
  • Ensure accurate billing set-up for prompt and accurate processing
  • Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
  • Set-up and maintain master file for each group with pertinent information, including but not limited to approve changes applied to the group and documented conversations with clients, convention service managers and sales manager
  • Monitor group pick-up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction
  • Audit all assigned group blocks, room rates, and concessions against Opera per contract once group has turned definite.
  • Update/communicate as necessary as group room pick-up and/or cut-off date approaches
  • Request Hyatt Reservation Group Link to Hyatt Data Services as necessary
  • Submit World of Hyatt meeting planner points and bonus points when applicable at departure. Communicate details with CS and meeting contact.
  • Enter all reservations (group/transient/wholesale) that require manual entry (rooming lists/Vail Resorts channels, etc)
  • Assist with Reservations questions from Hyatt call center, CenRes, OTAs, Wholesale, etc
  • Ensure all appropriate information is available for individual call in groups
  • Daily Reservations responsibilities including reviewing lists for duplicates, errors, requests, etc.
  • Work with Hyatt Data Services to build and maintain rate plans/offers
  • Room blocking as necessary
  • Work with Keystone Inventory Specialists to assist with room/reservation moves between properties as needed
  • Balance room inventory in Opera to ensure optimum availability for both Group and FIT guests
  • Coordinate all group activity and information including processing of reservations, rooming lists, advanced deposits, and group resumes to necessary departments
  • Review rooming lists for accuracy of information, format, and billing requirements
  • Facilitate special requests using Opera as well as direct property communication
  • Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary
  • Prepare and distribute all necessary reporting for hotel's group pick-up meeting
  • Lead group pick-up meeting discussion around pick-up, forecasting, and group needs
  • Provide Production Reporting as needed
  • Communicate effectively and in a timely manner to Revenue Management, Conference Services, Conference Sales, Accounting, and operation teams any information received that could impact the performance of each group
  • Enter consumed group nights into Envision
  • Other duties/responsibilities as assigned


  • Relevant experience in Reservations and/or Front Desk
  • Desire to participate as part of a team
  • Comprehension of reservation sales process and excellent understanding of the group sales/convention services process
  • Analytical approach to problem solving and ability to think outside the box
  • Strong attention to detail is a must
  • Excellent communication skills, both written and spoken
  • Ability to perform under pressure and multi-task


The budgeted range starts at 16.00 - 17.50.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 379103

Nearest Major Market: Denver