Front Desk Team Lead - $19 per hour

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Specifications:  

• Starting Wage:  $19.00 per hour

• Effective October 2022 minimum wage will be increased to $20/hour.

• Shift & Schedule Availability:  Full Time

• Skill Level: Team Lead

The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints.  This position must have excellent problem solving skills and be able to apply good judgment in decision making.  Good communication skills are required. 

Responsibilities: 

• Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check-out as well as overseeing these functions and offering assistance to front desk agents when needed.
• Follow proper cash handling procedures outlined in the bank contract and training manual; ensure all agents follow correct procedures as well.
• Assist at other departments' front desks, internal and external, as necessary.
• Handle confidential and guest information with the highest degree of integrity.
• Help train new team members at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor.
• Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon.
• Fulfill and troubleshoot lift ticket orders for lodging guests.
• Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.
• Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.
• Practices safe work habits in all types of duties and with all equipment.
• Complies with all Resort policies, procedures, and standards of operation.
• Embraces and promotes Vail Resorts Values.
• Other duties as assigned

Requirements:

• Prior front desk experience - required
• LMS knowledge - preferred
• Prior lead/supervisory experience - preferred

The budgeted range starts at $19.00 + DOE.  Actual pay will be adjusted based on experience.

Job Benefits:  

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
• Free ski passes for dependents 
• Critical Illness and Accident plans 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 437247