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Front Desk Agent - Keystone Lodge & Spa

Date: Aug 14, 2019

Location: Keystone, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests.

 

Job Responsibilities including but not limited to:

  • Ensure accurate check-in and checkout processes according to RockResorts brand standards.
  • Answer phone calls politely and efficiently to meet and exceed all guest needs and requests.
  • Solve basic folio and billing discrepancies to hotel standards and guest satisfaction.
  • Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner.
  • Creates accurate keys to guest rooms according to owner log and LMS reservations.
  • Must have excellent guest and associate relations skills.
  • Possess strong organizational and verbal communication skills.
  • Accurately and timely route all communication during an emergency situation.
  • Ability to sustain composure at all times and remain calm during difficult situations.
  • Complies with all Resort policies, procedures and standards of operation.

Job Requirements:

  • High School Diploma or Equivalent.
  • Work experience in a guest service facet- hotel preferred.
  • Microsoft Office, Property Management Systems (LMS preferred), General Computing.
  • Ability to communicate in English effectively in both written and verbal mediums.
  • Ability to multitask in high volume situations.
  • Ability to speak multiple languages a plus.

What’s in it for you? Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • 401(k) Retirement Plan
  • Excellent training and professional development

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169994


Nearest Major Market: Denver