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Assistant Front Office Manager, Keystone

Date:  Oct 13, 2021

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com



As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


The Assistant Manager of the Condo Front Desk’s primary responsibility is to manage front office operations for Condominium Front Desk; this includes FIT, group, homeowner and walk-in business who utilize the front desk and management coverage of PBX and Guest Services operations.


Additional job responsibilities include, but are not limited to:

  • Hire, train, discipline and retain quality front desk and PBX and Guest Services staff. This includes working with Front Office Manager, Front Desk Managers, Housekeeping Management, General Manager of Property Management and the Manager of Revenue and Hospitality  to schedule management and hourly coverage based on budget and business demands, training assigned on established company policies and procedures, cross-training staff, conducting performance appraisals and facilitating staff training.
  • Efficient use of labor and supplies per budget, monitor room inventory  and work with sales and reservations to manage inventory in order to maximize revenue and solve oversell issues, maintain all supplies, maintain all equipment in good working order, provide a safe environment for employees and guests, ensure clean and organized front desk and public areas, strict adherence key control, ensure proper company cash handling procedures, enforce policies and procedures to maximize walk-in revenue. 
  • Attend Managers/Resume meeting and work with CS and sales on group arrivals. Working hands on with the front desk staff to ensure they are well organized with an updated resume book, packets prepared, appropriate number of staff and staff properly briefed with the appropriate information for group arrivals, billing and deposit issues, working with group leaders on any issues from the time they check-in to check-out.   
  • Respond orally and in writing to guest correspondence.
  • Work with the housekeeping and maintenance managers and employees in maintaining the common areas, grounds and room condition
  • Attend appropriate company training courses within the specified time frame.
  • Maintaining and enforcing the Brand Standards of Guest Service during check-in, check-out and on the phone


Job Qualifications:

  • Supervisory, MS Office, guest service, time management experience required.
  • Bachelor's degree, LMS, front office management experience preferred
  • Willing to work weekend and holidays as needed


The budgeted range starts at $40,500 - $46,250.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 361389

Nearest Major Market: Denver