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Senior Specialist Talent Development - Retail - Whistler Region

Date: Jan 29, 2019

Location: Whistler, BC, Canada

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

Retail Training Sr Specialist is responsible for training and development for retail field employees at Vail Resorts Retail.  


The VRR Talent Management Sr. Specialist is responsible for the development and onboarding for all retail employees up to and including senior leaders at Vail Resorts Retail. As one of the first points of contact for employee retail training, the position will be responsible for providing a high level of service to employees, team leads, supervisors and managers. This position will be a key resource for all leaders, consulting with them in the most effective use of all retail training and development programs and processes. This position will also be responsible for the implementation of all retail employee training programs (New hire training, GUIDE, etc.) on an as needed basis is in charge of continued maintenance and up keep of retail training programs. The Talent Development Sr. Specialist is a member of the Talent Development team and reports to the Senior Manager of Talent Development, Retail.


Responsibilities include, but are not limited to:

  • Partners with field stakeholders to develop and monitor Leadership Management Systems based trainings.
  • Coordinates and delivers leadership workshops as needed for assigned region.
  • Organizes training and support requirements:  establishing training calendar, program marketing, establishing room reservations and set-up, gathering participant list, facility and materials administration, etc.
  • Facilitates training sessions as needed. Certifies field teams with Train the Trainer Sessions.  
  • Coordinates and supports Vendor Trainings
  • Maintenance of existing retail enterprise training processes and curriculum.
  • Assists Sr. Manager of Talent Development in developing training programs, quick references, job aids, etc. to support retail operational employee needs.
  • Assists in the communication of retail TD offerings, services, events, etc. for retail field teams.
  • Monitor metrics to measure impact of development activities.
  • Acts as liaison between VR and VRR to ensure appropriate support, involvement and inclusion with VR sponsored training and development initiatives, courses, etc.
  • Partners with Marketing to support employee communication programs/initiatives (Epic Service, Values, VRR Facebook page, VRR employee web-site, etc.).
  • Responsible for expense reporting and budget adherence.
  • Travel to US resorts as neeeded
  • Other duties as assigned



  • Three plus (3+) years prior talent development/leadership development training experience, preferably for a large business
  • Demonstrated experience building and maintaining business relationships, utilizing internal consulting skills
  • Experience designing enterprise talent development programs
  • Experience measuring the impact of talent management programs and initiatives
  • Experience successfully planning and delivering projects, programs and process improvements
  • Experience successfully leading and implementing change 
  • Strong stakeholder communication skills
  • Must be able to influence colleagues above and below current level
  • Strong team player
  • Organization and project management skills
  • Certification in leadership coaching – preferred
  • Retail experience – preferred
  • Certification in any well-known leadership development program (Covey,VitalSmarts) - preferred
  • Certification in preference evaluations (DiSC, Insights Discovery, MBTI) – preferred

We offer a variety of career opportunities at our world-class resorts in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 164653