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Shuttle Reservations Supervisor

Date: Jul 21, 2019

Location: Edwards, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Qualified candidates will be responsible for the coaching and development of call center reservations agents to ensure they effectively contribute to the overall success of the reservations department. This position requires previous supervisory experience as well as experience holding employees accountable for all aspects for their job, including performance, behavior and attendance.   A successful candidate will have strong organizational and communications skills and is a team player.  They are self-motivated and have the initiative to make decisions on behalf of the company and our guests.  Supervisors will focus most of their efforts on the support and development of their agents as well as developing strong partnerships with the many departments we interact with on a daily basis.  This position will also be expected to communicate closely with other supervisors and the Reservation Manager.




At least one year call center supervisory experience.  




Knowledge of reservation database and all transportation products and services

Supervise and support 12-14 Reservation Agents

Support agents with difficult guests, guest incidents or questions

Provide ongoing support and training to reservations agents

Assist with holding agents accountable for their performance, attendance and behavior in a manner consistent with company policies

Demonstrated ability to coach and develop agents to meet or exceed their goals.

Provide level of customer service that exceeds guest's expectations

Demonstrate proficiency in sales techniques

Handle guests incidents in a professional manner

Work with other departments to resolve guest incidents

Work cohesively with other departments in all locations

Demonstrate organizational and time management skills

Willing to be flexible with scheduling. This will include weekends, holidays, early mornings, late evenings, and switching days off

Answer telephone calls routed to your position in a timely manner

Supervisory experience preferred

Assist with interviewing, hiring and training of agents

Other duties as assigned

Get away from a desk job, or take a break before you head to the city to look for a "real job." Colorado's ski areas offer some of the greatest outdoor activities in the world. Spend the summer or winter working for a fun company in Colorado's Rocky Mountains!   We offer a variety of schedules due to our 24 hour operations during the winter season. If you enjoy an ever changing work environment where no day is the same, we are the company for you. Colorado Mountain Express is the most experienced resort transportation provider in the state of Colorado. We offer the opportunity to meet interesting people from around the world and a work schedule tailored to your passions. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world class resorts, discounted lodging and more. Learn more about Colorado Mountain Express #DRIVECME

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 168564

Nearest Major Market: Denver

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