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Reservations Agent - $17 per hour

Date:  Jun 12, 2022

Edwards, CO, US

Company:  Epic Mountain Express
Shift Type:  Year Round

Epic Mountain Express is the most experienced resort transportation provider in Colorado. Our 24-hour winter season operations offer a variety of schedules and a fun environment where you can meet new people and no two days are the same. Enjoy amazing views and access to Colorado's best outdoor activities.  As part of the Vail Resorts family, we offer great benefits and perks, including a free ski pass and discounts on lodging and gear. 



As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 


Job Specifications:  

  • Outlet:  Epic Mountain Express - Edwards, CO

  • Starting Wage:  $17 per hour

  • Effective October 2022 minimum wage will be increased to $20 per hour.

  • Shift & Schedule Availability:  Full & Part Time


Working for Epic Mountain Express/CME gives you access to the phenomenal mountain towns and perks that come with being a Vail Resorts employee such as a free ski pass, discounted lodging at Vail Resorts properties, and discounts on retail items and dining. Epic Mountain Express employees also gain access to free or discounted shuttle rides for themselves, friends, and family. Come join our team of incredible people with a passion for customer service and a commitment to ensuring all our guests enjoy all Colorado Resorts have to offer.


Epic Mountain Express, formerly Colorado Mountain Express, has set the standard in ground transportation, offering a variety of services and flexible options for guests traveling to Colorado’s resort areas. As an Epic Mountain Express Reservation Agent, you will create and Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttles, private cars and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests’ travel needs.


 Responsibilities Include:

  • Answer phones in a polite, professional and timely manner
  • Create and update reservations for our Shared Shuttles and Private Cars
  • Understand Epic Mountain Express Products and Services so you can effectively provide guests options that will meet their transportation needs
  • Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere
  • Interface with internal departments including dispatch, operations and Group Sales Representatives.
  • Other duties as assigned



  • Flexible schedule, exceptional time management and attention to detail.
  • High School Diploma or GED preferred.
  • Bi-Lingual is a PLUS!  Qualified Bi-Lingual candidates will receive an additional $1.00 per hour incentive.



Ability to work a flexible schedule; including nights, holidays and weekends - required


The budgeted range starts at 17.00.  Actual pay will be adjusted based on experience. Possible $1/hour bump for working in office and weekends.



The budgeted range starts at $17.  Actual pay will be adjusted based on experience.


Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 429487

Nearest Major Market: Denver