Assistant Store Manager - Bicycle Village/Colorado Ski & Golf - Colorado Springs

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Date: Sep 12, 2017

Location: Colorado Springs, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Assistant Store Managers are responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Assistant Store Managers possesses in-depth knowledge of products, sales concepts, practices, and procedures. Assistant Store Managers provide managerial support for the Store Manager in regards to staff management, budget development / maintenance and policy enforcement.


Key Responsibilities and Accountabilities:


  • Direct the daily work within the store when manager on-duty – determining sales techniques, dividing work, scheduling, monitoring and implementing compliance measures and loss prevention techniques, maintaining merchandising and cleanliness standards
  • Meet operational expectations by administering company policies and implementing and maintaining high retail standards as set forth by the Store and Regional Manager
  • Participate in hiring and on boarding of new employees– interviewing, selecting, training, setting rates of pay
  • Engage in performance management of store personnel – handling employee complaints, delivering positive reinforcement, disciplining employees, appraising employee productivity, monitoring employee sales performance
  • Engage in performance management of store personnel – evaluating employee performance, delivering timely feedback and administering performance evaluations
  • Provide training resources for employees in POS, product knowledge, guest service, sales and company values
  • Ensure the store associates follow company sales and selling standards and provide excellent customer service
  • Enforce company cash handling and other Loss Prevention policies and procedures
  • Contribute to the planning and control activities for the store’s annual operating budget
  • Monitor daily payroll budgets
  • Manage inventory control and meet or exceed inventory goals
  • Create, manage and monitor store work schedules
  • Generate sales, demonstrate and maintain a professional standard of guest service
  • Resolve customer inquiries and complaints
  • Remain current on new industry products and trends; demonstrate knowledge of products
  • Maintain all company paperwork according to policies and standards


Job Requirements:


  • HS Diploma of GED equivalent
  • Passion for cycling, skiing/snowboarding
  • 4 years of retail experience
  • 2 year of management experience
  • Self-motivated with the ability to multi-task
  • Commitment to providing excellent customer service
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English 
  • Basic computer skills 
  • Ability to work a flexible schedule; including nights, holidays and weekends 


Some of the benefits include: 

  • Excellent training and professional development
  • Employee discounts at our retail stores
  • Free ski and snowboard pass to our world-class resorts; including Breckenridge, Keystone, Vail & Beaver Creek
  • Medical, Dental, Vision and Prescription Drug plans
  • 401 (k) Retirement Plan

At Colorado Ski and Golf and Colorado Ski and Sport, “guarantees through expertise” is our motto. We are the premier ski and golf shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. Learn more here.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 141672

Nearest Major Market: Colorado Springs

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