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Senior Manager of Mountain Operations

Date:  Oct 11, 2021

White Haven, PA, US

Company:  Jack Frost and Big Boulder Ski Resort
Shift Type:  Year Round

Jack Frost Big Boulder revolutionized the skiing industry. As the riding mecca of Pennsylvania, the mountain is designed for epic adventures. Join our team and experience the great outdoors like never before.  www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Summary:

The Senior Manager of Mountain Operations will provide leadership, management and direction to the following mountain operations departments; Lift Operations, Lift Maintenance, Facilities, Vehicle Maintenance, Grooming, Snowmaking, Patrol, and Terrain Parks. This position will help ensure the overall success of the mountain in terms of the following: safety performance, staff development, daily operations, project management and future on mountain planning and strategies that will drive the guest and employee experience. As a member of the resort’s senior leadership team, the position assists in the development, communication and implementation of company and resort goals & initiatives.


Job Responsibilities:

  • Oversee the management and administration of operations to produce an exceptional guest and employee experience
  • Successfully recruit, hire, coach, motivate and develop a high performing management team.  Ensure management team and subordinates are aligned with Vail Resorts goals, values, and core competencies 
  • Develop leaders within the scope of this position’s responsibility to improve leadership within current roles and prepare them for increased responsibility/accountability
  • Be a leader in the effort to improve safety within mountain operations with the goal of reducing/eliminating worker and guest injury.  Coordinate closely with Health & Safety
  • Lead the effort to reduce snowmobile use and fleet size to eliminate incidents surrounding snowmobile travel
  • Accountable for mountain operations goals while contributing to overall resort, corporate goals and initiatives
  • Create and oversee departmental budgets while tracking performance to expectations
  • Create a positive work culture that has an unwavering commitment to providing an Experience of a Lifetime for each and every guest, constant improvement, and where every employee is proud to work for JFBB and Vail Resorts
  • Build strong, positive relationships with key managers outside the scope of direct reports
  • Maintain an “expert level” status of mountain operations functions, being proactive with industry trends within Vail Resorts and within the industry
  • Actively participate in assigned best practice groups
  • Lead departments with capital planning, implementation, and project management
  • Prioritize and adapt in a constantly changing business and environmental setting
  • Increase operational efficiency and effectiveness through on-going communication and cooperation with mountain operations departments
  • Ensure company and employee communications are provided on a regular basis
  • Champion a culture of diversity, equity, and inclusion


Job Requirements:

  • Proficient in Microsoft Office and ability to adapt to new technology and other information systems
  • Data driven decision making skills
  • Project management skills
  • Change management including being an agent and champion of change
  • Strong written and verbal communication skills
  • Demonstrated conflict resolution and de-escalation skills
  • Provide leadership and guidance to external vendors including timeline management, resourcing, and financial management
  • Objective view of operations across resort functions


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 360428

Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre