Team Lead - Product Sales & Services - Winter Seasonal

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Hidden Valley is now part of the Vail Resorts family and we’ve started hiring for our Winter 20-21 season! All employees of Hidden Valley receive a FREE ski pass that gives you access to skiing and riding at all Vail Resorts-owned mountains. Along with the free ski pass, employees also get discounts on food, lodging, and retail products, along with other pro-deal discounts on brand names. Join the team this season for an Experience of a Lifetime!

Responsibilities include (but are not limited to):

• Work with the Assistant Manager to train, counsel, support, and provide performance management for team members.
• Detailed knowledge and explanation of all products, policies, and procedures. 
• Detailed knowledge of other resources which will enable employees to perform their job efficiently as well as provide guests with adequate answers to their questions regarding the resort, the town and general vacation needs.
• Maintain a fluid and enjoyable resort experience for our guests. 
• Deliver accurate and regular communication to guests and staff through traditional, electronic, digital, and social media platforms.
• Resolve all customer issues that may arise and complete the service recovery process.
• Use all modules and Guest Connect to field guest inquiries, book mountain activities, and manage products. 
• Create authentic connections with others and inspire trust. 
• Manage expectations while empowering others to share in the decision making and work processes.
• Control costs within established budget and cost reduction directives for specific offices.
• Act fast to changing dynamics and be forward thinking and one step ahead of the needs of the business, our guest's expectations, and your leader.
• Implement departmental policies and procedures.  Promote and support department operations and company policies and procedures.
• Perform BSR communication with internal and external guests, following through on all requests and working well across multiple departments and create reports as needed.

Qualifications:

• High school diploma or equivalent required, 4 Year College/University Degree- preferred
• 4 Years Guest Service and cash handling experience- required
• Two years of Supervisory experience in a guest service related field- required
• Vail Resorts RPOS and Guest Connect with proficiency in the advanced sales module, Microsoft office and PeopleSoft proficiency- required
• Ability to create and change inventory in our RPOS- preferred 
• English Proficiency -required, Spanish Language Skills- preferred

Hidden Valley has converted thousands of first-timers into lifelong skiers over the last thirty years. Join us in creating unforgettable experiences for our guests at St. Louis’ premier winter destination. Your epic journey begins here.  www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 227767