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Team Lead Lift Operations - Year Round

Date:  Jan 12, 2021

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Summary:

Is responsible for daily supervision, as well as scheduling and Time & Labor compliance of lift crew in their assigned area. The Team Lead is responsible for a zone of several lifts and all associated leadership and front-line staff. This person is responsible for insuring ANSI, OSHA, and Heavenly safety regulations are met; maintain and promote high level of service and act as a positive advocate for our safety culture.



  • Implement, maintain, and coach safety in the work place.
  • Promote guest service standards compliance and operational efficiency as well as model positive guest service at all times.
  • Oversight of all Time & Labor for employees within assigned zone of lifts. This includes ensuring proper clocking & signing-in/out procedures are being met. Also utilizing the Peoplesoft system to input ride breaks / lunches and fixing exceptions per VR policies and procedures.
  • Complete all scheduling and distribution of schedule for assigned zone of lifts. This includes reviewing time-off requests and ensuring proper staffing levels are being met to ensure guest safety and service.
  • Conduct disciplinary actions as needed with the guidance of Department Senior Leadership and Human Resources.
  • Track and record Department KPI’s.
  • Oversight, collection, and auditing of lift logs to ensure proper completion.
  • Supervise technical training for staff in assigned zone, as well as assist in facilitation of department training sessions as needed.
  • Be responsible for timely completion of training and development documentation for their teams, attend required management skills classes and be contributing and accountable members of our management team.
  • Provide leadership development education for Leads, as well as developing Operators interested in becoming leads.
  • Provide performance feedback to supervised team, as well as building and deliver written performance reviews for your section of lifts. This includes employee goal setting and recognition of staff.
  • Responsible for coordinating opening and closing procedures, and all daily operating tasks of the crew.
  • Promote neat, clean and organized work stations. 
  • Assist with the development of department strategic plans.
  • Demonstrate exemplary attendance, punctuality, behavior and grooming/appearance standards. 
  • Assist with conducting interviews for Operators and Leads as needed.
  • Other duties as assigned by Manager.


Physical Demands:

  • Ability to lift 50 lbs
  • Operate some equipment including an all terrain vehicle
  • Ability to work in all climates
  • Climb and work at heights



  • Have a valid drivers license
  • High school diploma preferred
  • Good communication skills
  • Previous Lift Operations or Lift Maintenance Experience, minimum of 1 year
  • Math skills for budgets
  • Ability to set work schedules
  • Some carpentry skills preferred
  • Familiar with Microsoft Office Suite (Word, Excel, etc.)
  • Ability to ski or snowboard at a level 5 ability if necessary
  • Must be 18 years or older
  • Minimum of 2 years of a crew of 10 or more subordinates
  • Running of heavy machinery, Snowblowers, Snowmobile


If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 279587

Nearest Major Market: Sacramento