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Night Auditor - Lakeland Village - Year Round

Date:  Feb 23, 2021
Location: 

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The Front Desk Night Audit provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. Working the front desk means maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience from check-in to check-out and beyond. The Front Desk Night Audit will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required. 

 

Responsibilities:

  • Register guests, issue room keys, provide information, process payment for stay, and ensure experience of a lifetime.
  • Assist at other departments' front desks, internal and external, as necessary.
  • Handle confidential and guest information with the highest degree of integrity.
  • Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.
  • Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.
  • Practices safe work habits in all types of duties and with all equipment.
  • Complies with all Resort policies, procedures, and standards of operation.
  • Embraces and promotes Vail Resorts Values.

 

Requirements:

  • Ability to work over night shifts from 10:30PM-7:30AM – Required
  • LMS knowledge - Preferred
  • Punctual and professional appearance - Required

 

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 283016


Nearest Major Market: Sacramento