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Front Desk Agent - $17 per hour

Date:  Sep 20, 2022
Location: 

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Year Round

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Specifications: 

  • Outlet: Zalanta Resort
  • Starting Wage: $17 per hour
  • Effective October 2022 minimum wage will be increased to $20/hour.
  • Shift & Schedule Availability: Full Time

 

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. 

 

 

Responsible for including but not limited to:

  •  Performs the full range of front desk responsibilities for hotels and condos
  • Welcoming guests and/or homeowners to facility
  • Registering and assigning accommodations
  • Obtaining payments
  • Issuing card/room key
  •  May provide information on amenities, services and directions to guests; responds to questions.
  • Maintains records of room availability and guest accounts.
  • Checks departing guests out and closes out account.
  • May coordinate receipt and delivery of messages for guests.
  • Other duties as assigned

 

Job Requirements:

  • High school diploma required; college degree preferred, specifically hospitality degrees
  •  Previous customer service experience preferred, specifically hotel and Marriott experience
  • Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
  • Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.

 

The budgeted range starts at $17.00.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 471309


Nearest Major Market: Sacramento