Advanced Mountain Safety

Date:  Sep 16, 2023

South Lake Tahoe, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2023/2024


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary

The Advanced Mountain Safety will work to uphold the highest levels of guest safety on the mountain as well as promote the Skier Responsibility Code and Vail Resorts’ safety policies and procedures.  This position also serves as an ambassador for guest service and resort knowledge.  This role will be responsible for the supervision and management of a 10-15 person crew, ensuring proper coverage on the mountain and managing both guest and employee safety issues. 


Job Specifications: 

  • Expected Pay Range: $22.00 - $23.04 / hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Lead


Job Responsibilities:

  • Observing and maintaining the highest levels of guest safety while skiing/boarding and standing at mountain locations, on varied terrain, in high altitude, with varying winter weather conditions. 

  • Enforcing the Skier Responsibility Code and Resort policies with guests and employees including instructing guests and employees on appropriate behavior and revocation of lift tickets or passes. 

  • Answering guest questions regarding terrain, directions, and other resort/town information in a professional and friendly manner. 

  • Placing and monitoring signage and baffles in slow ski zones. 

  • Checking trails for safety hazards, placing ropes, and packing or shoveling snow. 

  • Lifting equipment which may include baffles, signage, padding, and/or toboggans. 

  • Assisting guests to their feet and/or to descend the mountain. 

  • Ensure violator cards are retrieved each day, and do a daily internal audit to ensure proper completion. 

  • Responsible for motivating, training, managing, and supporting team members. 

  • Manages their area of the mountain, elevates issues to Team Lead and/or Management, and facilitates morning organization of areas of responsibility, lunches, set up, and breakdown. 

  • Meets, supports, and encourages company Mountain Safety Contact expectations personally and for the team. 

  • Serves as a bridge of communication between staff and the leadership/Management team. 

  • Be an ambassador for My Epic; provide insightful advice and friendly My Epic support to guests in need, and be knowledgeable of where guests can go for additional support.

  • Other duties as assigned


Job Requirements

  • High School or Equivalent; Bachelor’s degree preferred 

  • Previous leadership and/or supervisory experience 

  • Previous guest service experience 

  • Ability to lift and/or move up to 50 pounds 

  • Proficient in Microsoft Office 

  • Must be fluent in all aspects of the English language (spoken and written) 

  • Must have excellent guest service skills 

  • Must have excellent communication skills 

  • Must be able to work in inclement weather in a high-alpine environment 

  • Must be available to work holidays and weekends 

  • Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions 

  • Must pass on-mountain ski/ride test (equivalent to PSIA Level 7 Minimum) 


Preferred Skills: 

  • Ski/Snowboard testing to PSIA Level 8 

  • Knowledge of local area/resort 

  • College level degree 



The expected pay range is $22.00 - $23.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  495874
Reference Date: 07/07/2023 
Job Code Function: Mountain Safety 

Nearest Major Market: Sacramento