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Retail Supervisor

Date:  Nov 17, 2022

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2022/2023


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 



Job Specifications:

  • Outlet: Patagonia
  • Starting Wage: $22 / Hour
  • Shift & Schedule Availability: Full Time & Part Time
  • Skill Level: Advanced 


For this role we’re seeking candidates who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do.

  • You hold the ability to make sound judgment calls in the absence of the Store Manager
  • You are flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store.
  • You are resilient with a high ability to effectively communicate.  



  • Help ensure staff is upholding an acceptable inventory shrinkage amount measured as a percentage of sales.
  • Assist in executing physical inventories by working closely with the Store Manager on an affective schedule and overseeing the expectations of the company.
  • Follow the instructions of our company specific to inventory control: paperwork flow, timeliness of reporting receipt of goods, inventory transfers and other related inventory matters.
  • Work with Store Manager to ensure damaged and defective goods are processed in a timely accurate manner. Build a strong relationship with our partners within the distribution centers.


Physical Requirements

  • Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to guest service and loss prevention.
  • Ability to reach overhead, bend, squat, kneel, and carry product, necessary for guest service, inventory restock, and store merchandising.
  • Must be able to safely and regularly lift and carry 55 pounds & be comfortable climbing ladders.
  • Typical work week is approximately 20/40 hours - available to work minimum of one weekend day, one opening shift and one closing shift throughout the week.
  • Assist with In-Store Seasonal Flips requiring the ability to work outside normal business hours to complete the task at hand.



  • You encourage all staff to participate in planning events in the store.
  • You educate self and staff on global and local issues. Get actively involved.
  • You operate our stores that are environmentally responsible by recycling, conserving water, electricity and carpooling or cycling.



  • Our store is open 7 days per week.
  • Total number of scheduled work hours per week is determined by position status and needs of the business.


Minimum Job Qualifications

  • Minimum 2 years previous retail sales experience required
    • Minimum 1 year previous Supervisor experience preferred
  • Ability to delegate and communicate tasks. 
  • Extreme attention to detail, conscientious worker.
  • Working knowledge of computers with experience in the use of Microsoft Word, Excel, Outlook, and Adobe Illustrator.
  • Excellent guest service skills, in person, on the phone and in writing.
  • Comfortable with team-based work structure yet also having the ability to work independently. 
  • Ability to give clear directions and set expectations for the staff specifically with the Patagonia visual standards.
  • Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.


Employee Conduct

  • It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors.



The budgeted range starts at $22.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 490823