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Retail Rental Supervisor - Winter Seasonal

Date: 
Location: 

Heavenly, CA, US

Company:  Heavenly Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

 

The Retail Supervisor is responsible for supervising staff, sales, operational and merchandising functions of the retail department to attain maximum profitability, productivity, and a world-class guest experience.  This is achieved by creating a welcoming impression, leading the Resort priorities and modeling our company’s values.

 

JOB RESPONSIBILITIES:

  • Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence
  • Responsible for guest experience in retail department; regularly interacts with guests to solicit feedback, resolve conflicts, and to accommodate special requests when appropriate
  • Responsible for merchandising, inventory management, and overall department management
  • Responsible for hiring/staffing, training, scheduling, payroll, evaluating, communicating and coaching of staff members and assigning work to meet business needs and overall morale goals for the team
  • Responsible for performance management/evaluations of all Retail Department employees; monitors quality of staff to encourage exceptional guest experience
  • Responsible for promoting workplace safety programs
  • Fulfills day-to-day work responsibilities for the organization as needed including performing more complex tasks involved in retail concepts, practices and procedures 
  • Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and department appearance
  • Possess a broad in-depth knowledge of rental equipment  
  • Follow all company standards in regards to paperwork, cash management and loss prevention standards; including securing and counting all required cash.
  • Deliver an enthusiastic and professional level of customer service at all times
  • Drive business by increasing average dollar per sale
  • Serve as a resource and knowledge base for new and existing employees
  • Other duties as assigned

 

JOB QUALIFICATIONS:

  • Excellent communication and guest service skills
  • 1-3 years previous leadership experience or demonstrated ability to communicate effectively and lead others
  • Ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
  • Rental equipment trouble-shooting knowledge; ability to inspect and test simple tools and equipment
  • Must be at least 18 years of age – Required
  • Physical strength and ability to: respond appropriately to unplanned situations; stand for long periods of time; kneel, stoop, bend frequently; lift 50 lbs.
  • Proficiency with Microsoft Office, Windows based applications and internet based software – Preferred
  • College degree / experience in a relevant field – Preferred

 

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 237187