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Senior Manager of Ski Patrol

Date: Jul 10, 2019

Location: Crested Butte, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:


The Senior Manager of Ski Patrol oversees all aspects of the Crested Butte Professional Ski Patrol. This includes staffing, training, budgeting, scheduling, interdepartmental relations, and guest service. The Senior Manager Ski Patrol is responsible for ensuring the safety of our on mountain guests and employees, overseeing medical aid, avalanche mitigation work, rope rescue, lift evacuation and avalanche rescue. In addition, this job requires overseeing summertime Bike Patrol which works in conjunction with the Bike Park build crew to improve and create summer trails. The job requires strong leadership qualities, and creative problem solving.


Job Responsibilities:


  • Successfully recruit, hire, coach, motivate and develop a high performing ski patrol team.  Ensure management team and subordinates are aligned with Vail Resorts goals, values and core competencies.  Develop leaders within the scope of this position’s responsibility to improve leadership within current roles and prepare them for increased responsibility/accountability
  • Be a leader in the effort to improve safety within Ski Patrol and the resort as a whole with the goal of reducing/eliminating worker and guest injury.  Coordinate closely with the Sr Manager of Health & Safety regarding the same. 
  • Lead the effort within Ski Patrol to reduce snowmobile use and fleet size to eliminate incidents surrounding snowmobile travel
  • Create and oversee departmental budgets while tracking performance to expectations
  • Create a positive work culture that has an unwavering commitment to providing an Experience of a Lifetime for each and every guest, constant improvement, and where every employee is proud to work for CBMR and Vail Resorts.
  • Actively participate in assigned best practice groups.
  • Increase operational efficiency and effectiveness through on-going communication within group and with all departments within mountain operations
  •  Oversight of snow safety with regards to avalanche hazard forecasting, avalanche mitigation, oversight of explosives, and avalanche rescue
  • Interdepartmental and intradepartmental relations to promote team unity.
  • Serve as a management representative in contract negotiations/collective bargaining with Communication Workers of America for agreements covering patrollers
  • Administer any collective bargaining agreements, ensuring compliance with all terms
  • Oversees departmental training programs, schedule of training, training topics, and safety during training
  • Work with Grooming Manager to help establish daily grooming plan
  • Oversee summer bike patrol including but not limited to mountain signage, closures and trail safety. 
  • Direct oversight of Accident Investigation team including hiring of team, training, and coordinating with Health and Safety
  • Act as “Manager on Duty” as determined by Director of Mountain Operations and General Manager
  • Actively participate in Resort Leadership Team meetings and Daily Operational call
  • Engage and participate in company-wide leadership development programs
  • Winter mountain setup, daily monitoring of conditions and maintenance including trail openings and closures, signage, ropes, and pads.  Spring tear down
  • Oversees candidate/apprentice program including budget and staff levels. Oversees testing of candidates to patrol level, forecasting needs for future patrollers


Job Requirements:


  • 10 years ski patrol experience, experience in avalanche control work is a must; experience working or managing in a unionized environment a plus
  • 5 years or more experience in a leadership role
  • Valid Colorado driver’s license, EMT, CPR, Colorado blasters card or ability to gain card in one years’ time
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, etc.
  • Strong communication skills including verbal & written
  • Strong financial management, strong communication, leadership and team building skills, advanced skiing/riding ability, must be able to work in extreme weather conditions (winter/summer)
  • High school education or equivalent, some college preferred
  • Positive, solutions oriented leadership

We are the wild ones. Free, untamed, unstructured and unlike the others. We are confident in who we are and what we seek. We take bold risks to pursue our passions and live boldly with our choices. Our dedication to our mountains, community, coworkers and guests set us apart and bring us together. Come join us at the end of the road.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170160

Nearest Major Market: Colorado