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Reservation Sales Agent - Winter Seasonal - Crested Butte Mountain Resort

Date: Feb 19, 2019

Location: Crested Butte, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Sales Associate position is an excellent entry level job to bolster your career in the ski industry! This department boasts a high number of staffers who have literally started from the bottom and worked their way up to managerial positions in our Sales and Marketing department. Crested Butte Vacations is an environment that promotes positive energy and provides an opportunity to live the mountain life and work for one of the best ski resorts in North America.


The Sales Agent should be able to thrive in a challenging, fast paced environment and should be sales/service focused to provide the best guest experience. It is expected that all reservation calls are answered promptly, courteously, and knowledgeably in order to provide future guests with information on accommodations and services at Crested Butte Mountain Resort.  Sales Agents will be responsible for entering and reserving reservations using our Central Reservation System.  The Sales Agent is the first point of contact between prospective guests and Crested Butte Mountain Resort.  This person must be engaging and knowledgeable of the Crested Butte / Gunnison area.  Will be responsible for learning all aspects of summer and winter vacation travel which includes, but is not limited to, an intimate knowledge of all Crested Butte/Gunnison lodging, lift products, equipment rentals, car rentals, airfare into all airports that our guests utilize, airport transfers, and all other activities that are available within the Gunnison Valley. 


Applicants must have an outgoing personality, love to be on the phone and talk to people, work as a team, and have strong communication skills.  Ability to multitask is a must. Training on sales, service, resort, product, and system knowledge will be provided to all hired Sales Agents. Must be proficient with all Microsoft office products; have strong to expert skills with web based applications.  Prior sales experience is a plus. Enjoy a commission based incentive plan with monthly sales competition that lead to further rewards.


Essential Job Functions:

  • Answering all incoming calls promptly and selling CBMR in a creative and professional manner;
  • Handle calls relating to Free Independent Traveler Guests, Group, Wholesale, and other ski industry related business;
  • Respond promptly to all guest requests and be able to solve problems quickly and correctly;
  • Increase sales within Crested Butte Vacations by selling complete vacations to our guests;
  • Become an expert in all required systems, resort, and product information used at CBMR;
  • Meet all goals and key performance indicators set by the resort;
  • Assist in additional projects and task as when required;
  • Enjoy your time at Crested Butte vacations and have fun working for a mountain resort. Develop relationships with repeat guest and turn first time visitors into loyal guests.


Job Requirements:

  • Good customer service and phone skills
  • System knowledge is preferred but not required: Inntopia, Siriusware, and Visual One.
  • Previous sales and call center experience extremely helpful.
  • Proficient in computer programs including but not limited to Outlook, Excel, Word, and web based applications
  • Must have strong communication skills and an outgoing personality
  • Some college experience is preferred
  • Must be willing to work weekends, holidays and evenings

At Crested Butte Mountain Resort we are passionate about this place, the land around us and our community. There’s nothing quite like ski town life in the heart of the Rocky Mountains. We take pride in being stewards of this land and its rich history. Come work for us for a season and stay for a lifetime.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 157278

Nearest Major Market: Colorado

Job Segment: Entry Level

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