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Lodge at Mountaineer Square - Front Desk Agent - PT & FT - Seasonal - Crested Butte Mountain Resort

Date: Jun 27, 2019

Location: Crested Butte, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Located in the heart of the Crested Butte Mountain Resort base area – just steps from the ski lifts, hiking and biking as well as shopping, ski area services and restaurants – Mountaineer Square is an excellent “base camp” for your winter ski vacation or summer mountain getaway. The Lodge at Mountaineer square features luxurious accommodations and impeccable guest service, and the Mountaineer Conference Center is suitable for events for up to 500 guests. Enjoy on-site shopping, dining and entertainment year-round.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.  However, the realm of responsibilities will extend far beyond that for a front desk agent.  Front Desk Agents will expand their skill set and work in a fast-paced environment with new challenges daily.  Primary responsibilities include: registering guests, making and modifying reservations, acting as the hotel operator, performing concierge and bellstaff duties.  Front Desk Agents must posess a positive and upbeat attitude with a desire to deliver outstanding customer service to our guests.  Front Desk Agents must have the ability to multi-task, be detail oriented, and demonstrate creative problem solving skills to effectively deal with internal and external guests. Deals with evening work orders.

Job Functions:

  • Complies with guest requests (both in person and on the telephone) while maintaining both internal and  AAA standards
  • Perform guest check-ins and check-outs daily
  • Ensures all charges are posted to maintain profitability
  • Maintain a cash bank and comply with all cash handling procedures
  • Demonstrate problem solving skills while resolving guest concerns
  • Maintain the utmost level of guest  safety, security, and confidentiality by practicing security and safety measures.
  • Maintains a clean and safe work area, restocking supplies as necessary
  • Communicates with other hotel departments/other CBMR departments effectively
  • Follows daily procedures, accurately completes all daily reports and knows all other properties, hotels, restaurants and services the resort offers.
  • Performs all other related duties as assigned or requested.



  • Knowledge of Microsoft Office with strong typing and computer skills required.
  • Customer Service experience required.
  • Prior hospitality experience preferred.
  • Driver’s License with clean record required.
  • Excellent written and oral English communication skills required.

There’s nothing like ski town life in the heart of the Rocky Mountains. You’ll get to live and play in the heart of paradise—and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it’s the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 165625

Nearest Major Market: Colorado