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Group Reservation Coordinator - Year Round

Date: Jul 12, 2019

Location: Crested Butte, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Group Reservations Coordinator builds rapport and maintains relationships by providing local expertise and guidance; administers group and conference lodging needs through follow up with each meeting planner and guest; creates an environment of success for the continued growth of Conference Sales for Crested Butte Resort. This position works closely with Conference Services and Group Sales teams.

Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders.            Through the Vail Resorts’ Core Leadership Competencies, the Group Reservations Coordinator will:

  • Provide excellent and personalized customer service to a variety of clientele through professional, engaging and friendly assistance.
  • Use questioning and listening skills that support effective telephone and electronic communication.
  • Continuously work with other members of Conference Operations to improve and maintain service standards, communications and procedures that impact clients and attendees, in order to protect and improve our conference product and experience.
  • Maintain and manage details for each group including contracts, reservation requests, and all other documentation.
  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. Ensure all Reservations policies are upheld.
  • Maintains professional and technical knowledge of conference service operations and sales processes.  Attends educational workshops and training courses; participates in departmental/company-wide initiatives to drive internal and external customer experiences.
  • Provides excellent service by maintaining and administering group rooming lists and contracts.

Education: High School graduate & some college preferred

Work Experience: Call center, hospitality or sales experience preferred

Supervisory Experience: N/A

Licenses/Accreditations: N/A

Computer Skills:

  • Date entry preferred
  • MS Office Suite
  • Property Management software experience preferred: LMS
  • Delphi

Language(s) Skill: Excellent command of the English language, both written and spoken

Other Requirements:

  • Must be able to work on the phone and computer for long periods of time.
  • Flexible schedule, exceptional time management and attention to detail.
  • High level of interpersonal communication and a focus on customer service skills.
  • The ability to multitask

There’s nothing like ski town life in the heart of the Rocky Mountains. You’ll get to live and play in the heart of paradise—and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it’s the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169343

Nearest Major Market: Colorado