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Entry Mountain Dispatch - Part & Full Time - Winter Seasonal

Date:  Nov 25, 2021
Location: 

Crested Butte, CO, US

Company:  Crested Butte Mountain Resort
Shift Type:  Winter Seasonal 2021/2022

Crested Butte is the untamed destination at the end of the road. We are confident in who we are and what we seek; pure, wild nature.  We take bold risks to pursue our passions and demonstrate our untamed, intrepid grit in our everyday actions. Our dedication to our mountains, community, coworkers and guests set us apart and bring us together. Come join us at the end of the road.

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Mountain Dispatcher at Crested Butte coordinates communications between multiple departments and records and relays information via radio and phone. Some of the dispatchers responsibilities will include but are not limited to: emergency response situations, communications during lift opening and closing to ensure a smooth and on-time opening/closing of the resort to the public, keep key functions within the resort apprised of progress and anticipated delays. This person will ensure timely customer service by facilitating reports of lift stoppages to affected parties, keeping track of down time and alerting responders of time elapsed.

 

ESSENTIAL JOB RESPONSIBILITIES:

  • Provide superior customer service while interacting with our internal and external customers
  • Work directly with Crested Butte Ski Patrol, Lift Operations and Lift Maintenance
  • Answer a wide variety of standard/routine questions; respond to emergencies; dispatch appropriate personnel; report problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance, and helicopter requests.
  • Periodically direct guests to the appropriate area or department while providing superior customer service.
  • Clearly relay valuable information via radio and telephone to all appropriate and necessary staff members.
  • Assist with snow reporting as well as website updates.
  • Keep accurate and up to date daily, weekly and seasonal Dispatch logs and other records related to assigned duties.
  • Become personally familiar with the inner-workings of Mountain Operations to have a clear picture of what is happening while listening to radio transmissions.
  • Expect to be the communication hub for all updates such as lift open/closures, road open/closures, and guest service announcements that may need to be continually communicated.
  • Adhere to Vail Resorts Guidelines including Grooming and Dress Code Policy

 

JOB REQUIREMENTS:

  • High school education or equivalent, some college preferred
  • 1+ year basic Crested Butte mountain operations experience preferred. Basic knowledge of the mountain required. Willingness to gain a greater knowledge of Crested Butte’s ski trails, lifts and mountain operations.
  • Previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Google Drive and Sheets etc.
  • Strong English communication skills including verbal & written
  • Ability to come in early on a scheduled or unscheduled shift on heavy snow storm mornings to assist with “Snow Safety Dispatch” and high traffic communication needs.
  • Availability of weekends and holidays required
  • Positive, solutions oriented leadership preferred

 

Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

 

The budgeted range starts at 15-18.  Actual pay will be adjusted based on experience.

 

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 367828


Nearest Major Market: Colorado