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Air Travel Specialist, Crested Butte Vacations - Winter Seasonal - Crested Butte Mountain Resor

Date: Nov 24, 2018

Location: Crested Butte, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Description:

We are looking for a person committed to accuracy, team work, and excellent guest service to join our wonderful team in Crested Butte Vacations!  The Air Travel Specialist's primary job duty is to ensure all airline reservations booked by Crested Butte Vacation’s agents are accurate and completed in Apollo, the flight booking system.  Strong attention to detail, problem solving skills and good communications skills with internal and external guests will be necessary.   

This position will be the main contact for handling all issues related to VCIPP, Vacation Cancellation and Interruption Protection Plan, Crested Butte Vacations’ in house travel protection program for our external guests and Pass Protection for season pass holders.  This entails verifying the claim, payout to our suppliers, refund to the guest and tracking all financials. This position will be the main contact for our ground transportation suppliers and duties will entail communicating reservation booking data from Crested Butte Vacations to supplier.

 Job Functions:

  • Acknowledge and ticket air reservations in Apollo once booked in CBV reservation software. Update reservation software with Apollo data

  • Constantly work with agents in CBV to secure specific flight requests, build itineraries in Apollo for agent to sell

  • Responsible for all communication of reservation data with our external ground transportation suppliers

  • Manage ground transportation supplier page, product and rates

  • In the event of a flight cancellation, contact guest and airline and make appropriate changes to Apollo itinerary.  Communicate guests' new itinerary to the appropriate shuttle company and lodging property

  • Process all travel protection and pass protection claims ensuring proper supplier payouts as well as guest refunds


  • Must have some college experience.

  • Strong knowledge of Outlook, Excel, Word, and  web based applications Required.  Knowledge of Apollo GDS preferred.

  • 1-2 years sales experience.

  • Must be willing to work weekends, holidays and evenings if necessary.

There’s nothing like ski town life in the heart of the Rocky Mountains. You’ll get to live and play in the heart of paradise—and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it’s the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159125

Nearest Major Market: Colorado

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