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Special Order & Dropship Support - Summer Seasonal

Date:  Jun 21, 2022

Denver Metro Area, CO, US

Company:  Vail Resorts
Shift Type:  Summer Seasonal 2022

We offer a variety of professional career opportunities at our corporate headquarters near Boulder, Colorado. Our corporate headquarters team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more about positions at our corporate office. Visit 


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


The Direct-to-Store Position is responsible for the receiving of direct-to-store shipments, and program metric reporting.


Job Specifications:

  • Starting Wage: $20
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry


Special Orders Coordinator:

 • Review incoming referrals from stores, customers, and employees submitted via email, ZOHO program, and B2B websites
• Log all new referrals and fill in blanks with available information – i.e. UPC, Pricing, Vendor Cost
• Locate product to fulfill the referral through VRR stores, Vendor sites, and direct contact with vendors
• Create order to request product for customer:
• For products located on Item lookup in VRR Stores - contact store and verify product and help store create Send Sale with customer information and payment
• For products located through vendors – create a purchase order to send to vender via email, through B2B website, or EDI through MMS
• Once customer payment and address is verified and order is processed; verify PO information, create any necessary SKUs, and release PO to be received and paid
• Keep up with orders in progress while updating ZOHO with shipment and tracking information as well as expected arrival dates
• Create and send Order/Shipping Confirmation to the customer through ZOHO through email
• Maintain the Special Orders Log (Zoho) by contacting reps for backorders, updates, tracking numbers, and sold out product.



  • Distribute metric and pipeline reporting on a twice weekly, weekly and as-needed basis.
  • Obtain information from multiple sources i.e. ASN reports, email notifications, vendor B2B sites (QBP, Trek, Specialized), past due invoice reports to identify and log all inbound direct-to-store shipments.
  • Research and document tracking information and estimated arrival dates for all inbound shipments, using carrier sites and vendor outreach.
  • Receive shipments into stores’ inventory via MMS in a timely and accurate manner.
  • Communicate the details of all inventory movement to stores.
  • Receive special order POs into inventory.
  • Communicate and resolve Trouble Shipments with the data team.
  • Communication to stores, buyers, and vendors about product en route to closed locations
  • Communicate all non-compliant shipment information to Retail Vendor Relations/Traverse for chargebacks.
  • Other projects and duties to support the DC Operations Team.


Job Requirements: 

  • High School Diploma or equivalent
  • Basic computer skills with the ability to learn
  • Strong time management skills
  • Independent decision making ability
  • Strong attention to detail
  • Strong organizational skills
  • Knowledge of Microsoft Systems and Programs
  • Must be able to lift up to 50 Lbs


 The budgeted range starts at $20.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 444749

Nearest Major Market: Denver