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Supervisor, HR Shared Services

Date: May 11, 2019

Location: Broomfield, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:


Supervises, motivates, and evaluates the day to day performance of the People Connect team. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity.


Essential Job Responsibilities: 


  • Provide supervision, coaching, and mentoring for staff development and growth
  • Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements
  • Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners.
  • Participate in the testing, implementation, upgrading and support of new or modified system changes.
  • Partner with Manager, HR Services to establish process
  • Manage the performance expectations of the team and ensure SLAs are being met
  • Participate in project work to support additional work intake for HR Services team
  • Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
  • Is available to staff to answer questions. Monitors calls and gives ongoing continuous feedback. Identifies and delivers on training opportunities.
  • Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints.


Job Requirements:


  • 2 + years experience in an HR support or customer service role, preferably in a shared services environment
  • 3+ years managing a team at a lead or supervisory level
  • Proficiency in Microsoft Outlook, Work, Excel, PPT, Visio
  • Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.
  • Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.
  • Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and 
  • attention to detail.
  • Experience working in Shared Services
  • Experience with continuous process improvement
  • Experience with Service Now for HR or similar HR Case Management system

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 166344

Nearest Major Market: Denver