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People Connect Liaison

Date: May 7, 2019

Location: Broomfield, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:

 

The People Connect Liaison serves as the first point of escalation for People Connect Coordinators. They are the main point of contact between the People Connect team and HR Centers of Expertise to develop, implement, and establish standard operating procedures; communicate updates; analyze trends; and evaluate technology for improvement.

 

Essential Job Responsibilities:

 

  • Performs background research and follow-up needed to resolve employee requests that cannot be resolved at the time of initial contact, including root cause analysis.
  • Maintain standard operating procedures, policies, systems, and technology to ensure that maximum efficiencies are achieved in responding to employee inquiries. Ensure that all Service Level Agreements are met or exceeded.
  • Assist with workload prioritization and analyze call and case activity for the evaluation and determination of ongoing People Connect staffing, scheduling, and training. Train new People Connect Coordinators on best practices and provide ongoing subject matter expert support and guidance.
  • Identifies user trends and communicates to the appropriate person when audits or training opportunities exist that could minimize errors.
  • Coordinate the ongoing evaluation and maintenance of internal and external knowledge articles and resources to aid in the resolution of employee inquiries.

 

Job Requirements:

 

  • Associate’s Degree, Bachelor’s Degree Preferred
  • 2-4 years experience in an HR support or customer service role, preferably in a shared services environment.
  • Strong knowledge of Human Resources programs including Benefits, Compensation, Payroll, Onboarding as well as Human Capital Management systems.
  • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
  • Strong organizational skills with an ability to handle multiple tasks simultaneously.
  • Highly self-motivated, self-starter with the ability to work independently and prioritize workload.

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.com
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

VRHR

Requisition ID 167886


Nearest Major Market: Denver