IT Support Center Coordinator - Winter Seasonal

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

The IT Support Center Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into tracking system, diagnosing and resolving technical problems and escalating when necessary as well as other duties as assigned by the IT Team.  The coordinator is responsible for learning and applying new technologies as necessary, as well as constant interaction with other departments and IT Support Center Manager as needed for projects. Other duties as assigned. * This position does not include a  relocation package*

Qualifications:

• Ability to work independently and as part of a team - required
• Strong Customer Service background - required
• Communicate with diplomacy and tact - required
• Effective interpersonal skills - required
• Assertiveness and diplomacy with the ability to determine when each is necessary - required
• Excellent questioning and analytical skills - required
• Strong English oral and written communication skills - required
• Ability to work weekends and holidays if necessary - required
• Resume - required
• At least 1 year of computer related experience - preferred

Preferred Certifications:

• A+
• HDI Support Center Analyst

We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence.

The budgeted range starts at 15.00 - 20.00.  Actual pay will be adjusted based on experience.

The perks and benefits include

• Free ski passes for employees 
• 401(k) retirement plan  
• Accrued Sick Time 
• Discount lift tickets for friends and family 
• Free ski lessons 
• Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
• Discounted bike haul & golf 
• Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

• Critical Illness and Accident plans
• Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
• Free ski passes for dependents

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 282807