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IT Support Center Coordinator

Date:  Sep 22, 2022
Location: 

Vail, CO, US

Company:  Vail Resorts
Shift Type:  Winter Seasonal 2022/2023

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

The IT Support Center - Seasonal Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into tracking system, diagnosing and resolving technical problems and escalating when necessary as well as other duties as assigned by the IT Team.  The Seasonal coordinator is responsible for learning and applying new technologies as necessary, as well as constant interaction with other departments and IT Support Center Leadership.

 

Job Specifications 

  • Starting Wage:  $20 / per hour 

  • Shift and Schedule Availability:  Full Time, Holidays, Weekends, possibly evenings

  • Skill Level: Entry to Intermediate

  • Other Specifics: This position will be fuly remote

 

Job Responsiblilties

 

  • Excellent questioning and analytical skills, detail-oriented and well organized

  • Effective Interpersonal Skills

  • Assertiveness and diplomacy with the ability to determine when each is necessary

  • Ability to work independently and as part of a team

  • Strong oral and written communication skills

  • Ability to work weekends and holidays when necessary

  • Positive, enthusiastic, and friendly

  • Solution-oriented with desire to learn new skills

  • Comfortable around technology

  • Ability to sit and stand for long periods of time

  • Other duties as assigned

 

Requirements:

 

  • MS Office Suite and O365

  • At least 1-year of computer-related experience (required)

  • Microsoft systems experience (preferred)

  • Strong customer service background (preferred)

  • English (required), Spanish (preferred)

  • Effective interpersonal skills

  • Ability to work independently and as part of a team

  • Strong Customer Service background

  • Communicate with diplomacy and tact

  • Assertiveness and diplomacy with the ability to determine when each is necessary 

  • Excellent questioning and analytical skills

  • High level analysis and documentation abilities

  • At least 1 year of computer related experience

 

We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence.

 

 

 

The budgeted range starts at $20 / per hour.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 474609


Nearest Major Market: Denver