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Owner Relations Manager

Date:  Jun 23, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

 

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19

 

Job Specifications: 

  • Housing: Not Available 
  • Outlet: One Ski Hill Place / Crystal Peak Lodge
  • Shift & Schedule Availability: Full Time / Year Round
  • The budgeted range starts at $56,000 - $67,400 + annual bonus.  Actual pay will be adjusted based on experience.

 

Job Summary:

The One Ski Hill Place Owner Relations Manager works closely with the Property Operations team to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners, guests, and employees. Success in this position requires strong financial acumen, robust organizational skills, well-maintained properties and satisfied homeowners and guests.

 

No two days look the same in property management! The Owner Relations Manager at One Ski Hill Place/Crystal Peak Lodge is often first point of contact when owners are considering our property management service, have questions about what our services entail, as well as providing support and positive guest service to Homeowner Association owners. This position focuses on owner relations, retention, sales campaigns, unit improvement, quality assurance, and HOA management for One Ski Hill Place and Crystal Peak Lodge.

 

Job Responsibilities:

  • Building and maintaining relationships with homeowners to facilitate acquisition and retention of management agreements for vacation rentals.
  • Oversee the Quality Assurance program – review and update standards and establish timeline for annual review of condominium quality, communication to owners, follow up and tracking of results.
  • Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.
  • Foster effective interdepartmental relationships with key internal stakeholders – Property Managers, Reservations, Housekeeping, Front Desk, and Administration. Collaborate with these internal team members to ensure customer satisfaction and strong client relationships.
  • Work closely with corporate and marketing stakeholders to ensure accurate content and periodically update collateral, sales collateral and management contracts as necessary.
  • Serve as a key contact for internal Inventory Management relating to owner inventory challenges.
  • Establish and maintain connections with the local real estate community.
  • Track Medallia performance of individual units, as well as property performance trends related to service and product and actively engage in the improvement plan with the property ops teams.
  • Maintain advanced knowledge of the One Ski Hill Place/Crystal Peak Lodge property management services.
  • Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients.
  • Collaborate with internal team members and departments to ensure customer satisfaction and good client relationships. Monitor competitors and analyze market conditions on a consistent basis.
  • Active Member of Hotel Leadership Team, and will require active engagement in total property success, at times needing to support in manner outside of the defined Property Manager role.
  • Providing exceptional service to boards, homeowners and guests through reliable and efficient communications and actions. Quickly addressing feedback in a professional and complete manner.
  • Association PO creation, management, and billing
  • Association billing
  • Annual Association meeting and board meeting coordination and prep
  • Other HOA duties as assigned.

 

 

Job Qualifications:

Required:

  • Exemplary verbal and written communication skills in English. Ability to read, comprehend, present and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required.
  • Must provide writing sample in later rounds of interview
  • Proven experience in and passion for service.
  • Minimum 2 years Property Management/Vacation Rental/Hospitality experience
  • Minimum 2 years management experience, preferably in a hospitality setting
  • Excellent proficiency with Microsoft Office
  • Must have personal transportation
  • Professional appearance and demeanor
  • Valid Driver’s license required and must have personal transportation
  • Able to lift up to 30 lbs and stand for long periods of time
  • Familiarity with maintenance and building systems associated with large condominium complexes
  • Flexible schedule including nights, weekends and holidays

 

Preferred:

  • Bachelor's degree strongly preferred
  • Ability to communicate in Spanish a plus
  • Experience in IQWare and Salesforce a plus

 

The budgeted range starts at $56,000 - $67,400 + annual bonus.  Actual pay will be adjusted based on experience.

 

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 445547