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Lead Concierge

Date:  Sep 21, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Summary

As a Concierge Agent of the DoubleTree by Hilton, you would be responsible for the operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

 

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

 

What will I be doing?

  • Work with the Front Desk Manager, Front Office Manager and Director of Rooms to provide the highest level of guest service.
  • Communicates effectively in writing and verbally to guest and team members to ensure that all details are taken care of.
  • Arrangement of all guest activities with making recommendations, supporting cross lines of business and booking all reservations.
  • Having example itineraries of things for guests to do based on their demographics: families, couples, athletic, less mobile.
  • Providing information to Front Desk and Guest Service team members to support knowledge of pricing/activities/events at the hotel and in town.
  • Monitoring and updating videos, slideshows and information to present on the concierge tv stream.
  • Handling any guest comments or claims providing exceptional service and resolution.
  • Greet customers and support the Journey Ambassador program during high volume periods of business.
  • Function as a key associate providing the 1st impression of the hotel to each guest.
  • Support the maintenance and sanitation of the work spaces during the shift to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
  • Monitor KIPSU and ensure that all guests’ needs are taken care of in advance and a sense of welcome is conveyed.
  • Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
  • Focus on providing world-class service for every guest at every opportunity.
  • Create the "WOW" factor at their first impression - arrival at the hotel.
  • Be aware of VIP guests and communicate this to staff
  • Able to work a flexible schedule including weekends and holidays as required.
  • Support of Front Desk operations when occupancy is low and concierge service is not needed.
  • Successfully complete other duties as assigned.

 

 

Job Qualifications:

  • Intermediate Excel - required
  • Detail oriented on assigned tasks and the ability to follow through to a conclusion
  • Strong communication skills
  • Ability to take ownership of projects and drive production through completion
  • Ability to work successfully in a strong team environment
  • Ability to learn new systems quickly - required

 

Additional Benefits:

Team Member Travel program offered to Hilton employees

 

 

The budgeted range starts at $20.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 473150