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General Manager

Date:  Sep 23, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

Job Specifications: 

  • Housing: Not Available 
  • Outlet: Breckenridge
  • Shift & Schedule Availability: Full Time / Year Round
  • The budgeted range starts at $80,000 - $90,000 + annual bonus.  Actual pay will be adjusted based on experience.

 

Job Summary:

Breckenridge Resort Property Management is the premier property management company in Breckenridge Resort, providing comprehensive management services to homeowner associations as well as individual homeowners renting their units on a short term basis.  The River Mountain Lodge GM focuses on the management of the Homeowner Association, management of the Breckenridge Resort Rental Management agreements and inventory, oversight of property operations, and the satisfaction and engagement of stakeholder groups (homeowners, guests, employees, and community).  Working at the direction of and in partnership with the Executive Board of these River Mountain Lodge, the General Manager will oversee the community operations across the building and common elements. Common elements include, but are not limited to, lawns, roofs, elevators, garages, corridors, HVAC, pools and hot tubs. 

 

This a very fast-paced, hospitality-focused position in a resort environment. The General Manager has total responsibility to deliver the Vail Resorts mission of Experience of a Lifetime to owners, guests, boards, and employees.

 

Success in this position includes strong financial performance, a well-maintained property, a culture of service, and satisfied board, homeowners and guests.  Building and developing strong team of on-site leaders and front line employees is a must.  A successful candidate will also be able to demonstrate an ability to work through multiple, complex issues with multiple stakeholders simultaneously - sometimes with competing interests and priorities.  Candidate must be energized by working in a complex, demanding and dynamic environment.  No two days look the same in lodging operations!

 

Job Responsibilities:

  • Being an on-property and hands on leader.
  • Maintaining the property in accordance to the established standards.
  • This position will lead a Front Office, Maintenance, Housekeeping, PM and small bar team
  • Association budgeting, financial analysis and management, capital planning, contractor/vendor selection, vendor coordination and property inspections.
  • Association financial reporting including variance reports, aging reports, and action item lists. 
  • Coordinating and facilitating executive board meetings, annual members' meetings and special meetings.
  • Budget responsibilities for in-company departments including revenue and expense oversight and forecasting; capital project coordination. Exhibit keen financial acumen, creating and managing departmental budgets, including telling your story for monthly and annual variances and revenue management.
  • In partnership with Revenue Optimization team, set revenue targets for unit categories and monitor performance versus budget. This information should be used to attract new owners into our program, and to encourage upgrading units to drive incremental revenue improvements for our owners.
  • Task and project tracking, follow through and progress reporting to key stakeholders.  Will act as project manager for various property improvement projects.
  • Providing exceptional service to boards, homeowners, guests and employees through reliable and efficient communications and actions. Quickly addressing feedback in a professional and complete manner.
  • Coordinate season kickoffs and town halls to keep total property team engaged, in the know, safe, and having fun.
  • Responsible to keep all departments in compliance with company initiatives; trainings, engagement surveys, incident reports, deadlines and more.
  • Maintain the highest levels of Safety Protocols for our guests and employees.
  • Actively participate in hospitality leadership team and resort leadership team to resolve challenges, share best practices and provide support in meeting resort-wide, division wide, and enterprise wide goals and objectives.
  • Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Health and Safety, Accounting, Human Resources, Payroll, Sales, Workers Comp, Purchasing, Engineering, Conference Services, Marketing.
  • Recruit, interview, and hire the best talent, and develop talent to build a high performing team that demonstrates both strong performance and leadership effectiveness to reach both property and enterprise goals.  
  • Directly manage the establishment of goals, development plans and the evaluation of performance for direct reports and ensure quality and compliance in these areas for the entire River Mountain Lodge team.
  • Perform line staff duties when necessary due to business or staffing volumes.
  • Work with Property Manager to successfully manage Rental Program.  Attract and retain homeowners into Rental Program, maintain strong relationships through communication and performance metrics, meet owner and guest product and service standards.
  • Any additional duties assigned by manager.

 

Job Qualifications:

  • Minimum three years of direct experience in successful community association management/HOA management is required, preferably in a resort setting.
  • Minimum three years experience managing employees, specific experience on a team managing supervisors/managers.
  • Proven experience in and passion for service, solving complex challenges and working with a multitude of personalities to accomplish goals.
  • Exemplary verbal and written communication skills in English. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact. Ability to communicate in Spanish a plus.  Written portion of the interview will be required.
  • Competency in reading financial reports, ledger detail, budget planning, forecasting and execution - written portion of the interview to assess skill set will be required.
  • Demonstrated knowledge with maintenance and building systems associated with large condominium complexes.
  • Colorado CAM (community association manager) license is preferred.  The ideal candidate will already possess this license, or candidate must be able to obtain license within the first twelve months on the job. This process includes first passing the M100 and or AMS certification, state licensing exam, fingerprinting with the Colorado Bureau of Investigation and a background check.
  • CMCA, AMS or PCAM certification is a plus.
  • Bachelor's degree strongly preferred.
  • Proficient with Microsoft Suite
  • Able to lift up to 30 lbs and stand for long periods of time.
  • Valid driver's license required.
  • Flexible schedule including weekends, nights and holidays

 

The budgeted range starts at $85,000 - $90,000 + annual bonus.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 466189