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Lead Front Desk Agent

Date:  Jun 23, 2022

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

Enjoy the perks of a DoubleTree Employee and a Vail Resorts employee with just one job. Our staff at the DoubleTree gets twice the reward by holding only one job. Part of the Vail Resorts Family and DoubleTree team member, you reap the benefits of both companies (free ski pass for all Vail Resorts operated properties and all the lodging discounts for DoubleTrees nationwide). The staff at The DoubleTree live up to the brand’s reputation by offering a warm and welcoming stay to every guest. There is a high expectation of phenomenal customer service but it comes with a high reward of amazing team members.


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


The Front Desk Team Lead will assist management in the day-to-day operation of the Front Desk. We're seeking a new team member with the highest level of guest service and an eye for detail.  


Job Specifications:

  • Outlet: The DoubleTree


Responsibilities include (but are not limited to):

  • To assist in the training and development of associates in order to increase their productivity through department meetings and other levels of awareness.
  • To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who do not meet standards.
  • To assign work tasks to the Front Desk Team and follow up on their fulfillment in order to meet unit goals.
  • Ensure proper cleanliness standards are maintained in the front of the house areas; i.e. front desk, back office, storage closets, dry cleaning closet, public restrooms, etc.
  • To assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity.
  • Responding to  SALT and Guest Assistance feedback.
  • Ensure Brand Standards for service, communication, grooming, and training are met for DoubleTree by Hilton and Vail Resorts.
  • Communicate throughout the department to foster teamwork.
  • Assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets.
  • Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager.
  • To maintain accurate and adequate inventories of front office supplies.
  • Night Audit responsibilities, general accounting, and inventory ordering and controls.



  • Valid Colorado Driver's License - required
  • High school diploma or equivalent - required
  • At least 2 years guest service experience - required
  • Working knowledge of Microsoft Office - required
  • Strong telephone skills and etiquette - required
  • Must have good communication skills and enjoy working with the public
  • Must be able to stand for more than 2 hours at a time without sitting - required
  • Fluency in English - required
  • Flexible schedule including weekends, mornings, evenings, and holidays - required
  • Ability to work in a team and be detailed oriented


Preferred Skills/Qualifications:

  • Proficiency with property management systems (SMS, PMS, LMS)
  • Previous Supervisory experience
  • Previous experience with Hilton
  • College Degree

The budgeted range starts at $15.00 - $18.00.  Actual pay will be adjusted based on experience.


The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 356687