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Front Desk Lead

Date:  Sep 22, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Specifications:

  • Outlet: River Mountain Lodge
  • As of October 2022, all minimum wages will be $20 an hour.
  • Shift Availability: Full Time
  • Housing: Currently Available

 

Summary:

The Front Office Team Lead provides guidance and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered.  The Front Desk Team Lead will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and SOP's. This position will assign and instruct Guest Service Assistants in details of work, observe performance and encourage adherence to standard procedures.

 

Job Specifications: 

  • Outlet: River Mountain Lodge

 

Essential Job Functions:

  • Welcome guests in a warm, friendly, prompt and professional manner.
  • Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay and all guest room move request according to Operating standards.
  • Answer phones in a prompt and courteous manner with a pleasant, energetic voice
  • Plan and implement upgrade strategy for all next-day arrivals.
  • Utilize all guest profiles and names, and provide preferences accordingly.
  • Distribute mail/messages/faxes following SOP
  • Perform the daily tasks according to the RockResort Standards, and those set forth by the Manager on duty. 
  • Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.  
  • Act as the Manager on Duty when necessary and carry out the duties required of a manager.
  • Assisting the Manager on Duty with guest issues and requests. 
  • Assist with training new and existing front desk agents on the check in and check out procedures adhering to standards and ensuring quality service.
  • Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct.
  • Anticipate guests' needs, respond promptly and acknowledge all guests passing by.
  • Conduct site tours of the hotels guest rooms and general areas as needed.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Participation in training classes 
  • Complies with all Resort policies, procedures and standards of operation.
  • Ensures the department leads the charge in regard to recycling efforts and environmental initiatives. 
  • Ensures that the Front Desk is kept tidy and clean at all times
  • Assist all other departments as needed to ensure a smooth operation
  • Assists the Shift Manager with the daily room assignments
  • Communicates all received Feed Back to the appropriate Managers and updates the Guest History
  • Other Duties as assigned

 

 

 

 

The budgeted range starts at $19.50 - $23.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 423628