Front Desk Agent

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

Join us to create your Experience of a Lifetime!

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
• Free ski passes for dependents 
• Critical Illness and Accident plans 

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. 

Job Specifications:

• Outlet: River Mountain Lodge 

Job Responsibilities including but not limited to: 

• Ensure accurate check-in and checkout processes according to brand standards. 
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. 

• Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. 
• Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. 
• Creates accurate keys to guest rooms according to owner log and LMS reservations. 
• Must have excellent guest and associate relations skills. 
• Possess strong organizational and verbal communication skills. 

• Accurately and timely route all communication during an emergency situation. 
• Ability to sustain composure at all times and remain calm during difficult situations. 
• Complies with all Resort policies, procedures and standards of operation. 

Job Requirements: 

• High School Diploma or Equivalent. 
• Work experience in a guest service facet- hotel preferred. 
• Microsoft Office, Property Management Systems (LMS preferred), General Computing. 
• Ability to communicate in English effectively in both written and verbal mediums. 
• Ability to multitask in high volume situations. 

• Ability to speak multiple languages a plus. 

The budgeted range starts at $15.00hr.  Actual pay will be adjusted based on experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 234811