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Advanced Ticket Sales Agent - $18 per Hour - Full Time - Summer Seasonal - Breckenridge

Date:  May 13, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Summer Seasonal 2022

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 

 

The Advanced Ticket Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Summer Activities, Lift Tickets, Season Passes, Ski & Snowboard School lessons. As an Advanced PSS Sales Agent, you are part of the guest experience and the face of Vail Resorts!  We are looking for guest experience and leadership focused individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, while well-disciplined and take pride in their work.

 

Responsibilities include, but are not limited to: 

  • Provide the "Experience of a Lifetime" for our Guest and fellow Employees
  • Assist in the on the job training of new team members
  • Cross-train and work in all areas/locations of operation
  • Complete station close audits
  • Work with PSS leadership and SRS leadership to ensure winter ski school lessons and programs are booked as they flow in
  • Work in our call center, providing pre-arrival education, accurate bookings, while creating excitement for their upcoming mountain experience
  • Communicate with guests regularly via email, in person, and over the phone
  • Maintain resort email accounts, including responding to guests and keeping information organized
  • Ability to work both indoors and outdoors in a summer environment
  • Accurately and efficiently process: summer activities, lift access products, season passes, and other resort products
  • Ability to handle high volumes of customer interaction while delivering exceptional guest service; internal & external
  • Creating a fun & professional work experience while communicating in a courteous & respectful manner
  • Perform daily sales, POS closing and be held while successfully completing the end of day audit
  • Follow company/department policies & procedures
  • Participate in resort & departmental trainings
  • Maintain a clean and efficient work area and report any areas of concern
  • Perform other duties as needed

 

Qualifications:

  • Able to work outside in a summer environment - required
  • High School Diploma or equivalent - required
  • Working knowledge Microsoft Products - required
  • Previous guest service work experience - required
  • Previous cash handling experience - preferred
  • Efficient and accurate keyboarding skills - required
  • Fluent in all aspects of English - required
  • Ability to work weekends and holidays - required
  • Ability to lift up to 25 lbs. - required
  • Position may require a background check
  • Point of Sale service experience - preferred
  • Knowledgeable about all resort products - preferred
  • Able to stand or sit for long periods of time – preferred

 

 

The budgeted range starts at $18.00.  Actual pay will be adjusted based on experience.

 

The perks and benefits include

  • Free Summer passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 428248