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Advanced Ski School, Ticket Sales & Call Center Team-Housing Available! Breckenridge-Winter Seasonal

Date: 
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

An advanced Ski School, Ticket, Pass, & Call Center Agent is a highly visible, professional position.  Team members answer the phone at Breckenridge Ski Resort's (BSR) Mtn Info call center, update on-mountain digital signage, and manage resort email accounts.  Team members also work on private lesson bookings and selling lessons, lift tickets, and passes at an on-mountain sales location.  This position is detail-oriented, requires follow through on all assigned tasks, communicates effectively with others, shares information with others in an appropriate and timely manner, and works well within multiple departments of BSR to ensure a great experience for our guests.

 

Responsibilities include, but are not limited to:

  • Professionally and enthusiastically answering guest inquiries via phone and email
  • Very strong understanding of Breckenridge Ski Resort, other Vail Resorts, and local community
  • Daily sale of all Ski & Snowboard School, Lift Ticket, Season Pass, and Activity Products
  • Detailed explaination of all Ski & Snowboard School, Lift Ticket, Season Pass, and activity products to guests
  • Book private lessons as requested
  • Daily updates of mountain terrain openings/closures via multiple systems
  • Assists visitors to the Administration building, facilitating parking, greeting, and notifying staff of their arrival.
  • Ensure a clean, professional, and quality employee break room experience in the Administration building. 
  • Daily data entry including Epic Mix Academy, Epic Service Solutions, and guest liability waivers
  • Proactively seek out new information to assist guests 
  • Ensure website information is accurate and update when necessary
  • Understand and support department operations and company policies and procedures
  • Resolve guest issues; perform refunds or issue Epic Service Solutions under guidence of Supervisor/Manager; refer guest problems with details to Supervisor/Manager

 

Requirements:

  • High School Diploma or equivalent - required
  • Must be able to communicate fluently in English, Spanish skills preferred
  • Previous experience in Guest services
  • Cash handling experience
  • Knowledge of Breckenridge Resort and town - preferred
  • Prior experience with Guest Connect - preferred
  • Ability to multitask and work independently
  • Computer proficiency in point of sale, web based programs, and Microsoft Office

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 239808


Nearest Major Market: Denver