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Lead Front Desk Agent - Arrowhead Property Management - Year Round

Date:  Apr 6, 2021
Location: 

Edwards, CO, US

Company:  Beaver Creek Ski Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience to guests, owners, and contractor on behalf of Arrowhead Property Management. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required. 


•    Supervise the day to day front desk operations including the check in and checkout procedures; ensuring rooms have been checked out and that guest's bills are correct. Follow the daily check list and ensure all team members are completing the check list.
•    Communicating with housekeeping as to the status of rooms, room moves, early arrivals/departures and guest requests.
•    Using the HOTSOS system, ensuring all items are being entered and followed up on.
•    Conduct inspections of rental condos and general areas when needed. 
•    Act as the Manager on Duty when necessary and carry out the duties required of a manager.
•    Handles confidential information, including guest records, with a high degree of integrity. 
•    Oversee the completion of pre-arrival, mid-stay, and other follow up calls for guests. Keep Front Desk Manager informed of any issues.
•    Be actively involved in front desk special projects, task and initiatives.
•    Have knowledge about condos, locations, amenities, features and all other services offered by Arrowhead Property Management
•    Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels. 
•    Fulfill and troubleshoot reservation and guest issues. 
•    Assist with training new and existing front desk agents on the check in and checkout procedures adhering to standards and ensuring quality service.
•    Assist HOA managers with billing and ordering
•    Maintains the cleanliness and neatness of the front desk and lobby area
•    Practices safe work habits in all types of duties and with all equipment. 
•    Complies with all Vail Resorts policies, procedures, and standards of operation. 
•    Embraces and promotes Vail Resorts Values.
•    Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests. 
•    Other duties as assigned by managers

 

Requirements:
 
•    High school diploma or equivalent - required
•    College degree - preferred
•    Previous guest/customer service experience - required
•    Ability to communicate effectively in English, both written and oral - required
•    Proficient at MS Word and Excel – required
•    Valid Driver’s License
•    Ability to multitask in high volume situations. 
•    Ability to reasonably and rationally handle guest complaints and questions with diplomacy and tact 
•    Flexible schedule and the ability to work weekends and holidays- required
•    In-person interview- required

 

 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 294150


Nearest Major Market: Denver