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Reservations Manager - Beano's & Allie's Cabin

Date: Apr 8, 2019

Location: Beaver Creek, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

Beaver Creek Resort is looking for brave, ambitious, passionate individuals to join the mountain dining team. The main responsibility of the Reservations Manager at Beano's & Allie's Cabin is to provide an entrepreneurial spirit & personality in the reservations operation by bringing organizational skills, leadership and a warm and welcoming presence to all interactions. The goal is to operate the highest quality dining experience while still achieving profitability goals. Responsibilities include but are not limited to:

  • The Reservations Manager is responsible for supervising and overseeing the reservation office for both Beano's Cabin and Allie's Cabin.
  • Hiring, training, scheduling, motivating and evaluating staff
  • Marketing for both restaurants (including with our marketing team, email blasts through myemma.com)
  • Working with our telecom department for IT/Phone bank needs and administration
  • Maintenance of any websites with restaurant listings
  • Ensure quality and consistency with administrative tasks
  • Ability to proactively and creatively problem solve to maintain an organized and efficient office
  • Communicate and facilitate cooperation between departments in a timely and accurate manner
  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Make employment and termination recommendations consistent with General Manager guidelines for approval or review.
  • Fill in where needed to ensure guest service standards and efficient operations..
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests..
  • Maintain a harmonious working relationship with other departments and non-Vail Resorts entities
  • Attend all required compliance and training classes
  • This position allows for flexibility and creativity. 
  • Other duties as assigned

 

Requirements:

  • High School Diploma or equivalent - required
  • Bachelor's degree or equivalent - preferred
  • Must be fluent in English - required
  • Must be 21 years of age or older - required
  • Minimum 3 years of restaurant or other guest service experience - required
  • Minimum 2 years supervising 10 or more people - preferred
  • Ability to perform repetitive tasks with great attention to detail - required
  • Intermediate Microsoft Office knowledge - required
  • Must have excellent leadership, problem-solving and multi-tasking skills - required
  • Ability to communicate and handle personnel issues and concerns with tact and professionalism - required
  • Online restaurant reservation system knowledge - preferred
  • Must be able to work days, nights, weekends and holidays.  Schedule flexibility is a must in order to meet the needs of the office.  

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167235


Nearest Major Market: Denver