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Lead Club Concierge - Year Round

Date: Jun 25, 2019

Location: Beaver Creek, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Lead Club Concierge is responsible for the lead functions within club concierge team, Club Event promotions and communications. In addition to performing general club concierge functions, provides day-to-day work direction to team members; enforces policies and procedures; trains and guides staff as needed; and resolves issues and problems.


  • Staff the BGC Members’ Lounge and conduct all open and close procedures.  Answer all member inquires (via email, phone and in person) pertaining to BGC events, events and other local information and enforce club policies in accordance with the Membership Plan 
  • Train new concierge and oversee day-to-day concierge work
  • Monitor consumption of food and beverages in lounge, prepare and restock all f & b for lounge, create f & b requisitions for the Ritz-Carlton Hotel orders and orders with Stratton Warren, inventory and order all lounge operation supplies.
  • Monitor and log member traffic in BGC Members’ Lounge
  • Manage content of member data bases including ALICE, Clubhouse Online, MY EMMA, door entry system, and Guest Connect.  Become proficiant in all sofware systems listed.
  • Manage all member reservations in ALICE and manage club event bookings via Clubhouse Online. Manage member reservation files and confidential member information in ALICE (credit card, address, phone numbers etc)
  • Maintain tidiness and cleanliness of BGC Members’ Lounge at all times.  Clear dirty dishes, wipe tables, fluff cushions, organize newspapers, water plants etc.
  • Issue Member Ski Passes/Club I.D.s using Guest Connect.  Ensure Liability Waivers are signed, collected and documented each year.
  • Sell club logo wear to members and their guests using Guest Connect
  • Work closely with Club Director to produce club event marketing/promotional media including signage, digital signage, e-marketing, flyers, and word of mouth to maximize participation in club events and drive member retention.
  • Manage Timbers member access, provide Timbers Concierge with all club information and club event marketing
  • Prepare and track Guest, Renter and Complimentary Club Spa & Fitness Center Access Passes for Bachelor Gulch Village Properties and member guests
  • Meet with potential and new members and provide facility tours and membership information
  • Organize and oversee Zach’s Cabin Snowcat Transportation reservations and daily operations.
  • Ensure safety of members and employees by following proper emergency safety procedures and other safety protocol
  • Must work weekends and holidays

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169838

Nearest Major Market: Denver