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Greeter - Part Time - Winter Seasonal

Date:  Nov 22, 2021
Location: 

Beaver Creek, CO, US

Company:  Beaver Creek Ski Resort
Shift Type:  Winter Seasonal 2021/2022

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

 

 

The Greeter, as a part of the Product Sales and Services department, is responsible for creating a warm and welcoming first impression to our guests by greeting them in our various ticket, lesson and pass sales locations. The position requires providing information, directions, and product knowledge while offering expert advice regarding Village and Resort services. Follow company/department policies & procedures while interacting with a high volume of guests and effectively managing the queue (line.) The Greeter must continue to pay attention to the details of the operation while being a problem solver, ensuring each guest’s needs are met appropriately.

 

Responsibilities include (but are not limited to):

  • Accurately provide information about lift access products while efficiently directing guests to the correct windows and/or product sale locations.
  • Must be able to interact with guest and effectively manage the queue (line) at the same time.
  • Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.
  • Make suitable recommendations on products to meet the guest’s needs and the business objectives.
  • Must be knowledgeable about the resort, location specifics, events, and activities in order to answer guest inquiries.
  • Ability to handle high volumes of customer interaction while Delivering exceptional Service; Internal & External
  • Creating a fun & Professional work experience while communicating in a courteous & respectful manner
  • Professionally assist and follow through with resolution of guest complaints, handle concerns & suggestions
  • Follow company/department policies & procedures
  • Participate in resort & departmental trainings and development courses.
  • Take initiative to perform duties which facilitate operation and maintain cleanliness while paying attention to detail
  • Perform other duties as appropriate
  • Help guide guest/ski groups to proper location(s) at the resort
  • Willing to work outside in winter weather conditions

 

Qualififcations:

  • High school diploma or equivalent - required
  • Must be at least 18 years of age - required
  • Experience using a mobile or tablet device
  • Ability to communicate fluently and effectively in English - required
  • Ability to develop a quick rapport with clients - required
  • Ability to stay calm in busy and stressful situations - required
  • Ability to answer questions and speak intelligently about all resort products
  • Fun, outgoing personality traits
  • Ability to adhere to required responsibilities in an unsupervised environment.
  • Prior experience with (resort) POS software - preferred
  • Experienced and/or conversational in a foreign language - preferred
  • Previous guest service experience
  • College Degree - preferred

 

 

The budgeted range starts at 15.00.  Actual pay will be adjusted based on experience.

 

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 380408


Nearest Major Market: Denver