Retail Bootfitter

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Responsible for assisting guests with boot selection, proper fit, stance, balancing, alignment and custom foot beds. Describes and promotes products in line with customers’ expressed needs. Places guests in properly fitting demo equipment. Conducts inventory of demo equipment. Demonstrates complete knowledge of ski boots, all aspects of foot function, and is able to perform all boot work. Functions independently with little or no guidance. Requires extensive experience, background, training and/or boot fitting certification. May train new and existing associate positions. 

Job Specifications:

• Expected Pay Range: $23.00 - $25.99 / hour
• Shift & Schedule Availability: Full Time and Part Time 
• Skill Level: Advanced  

Job Responsibilities:

• Serve customers by developing a rapport, building customer confidence, providing accurate information, and promoting product through point of sale 

• Properly identify customer riding ability, have general understanding of basic foot identification and measurements (length, width, overall shape, size, etc.) 

• Demonstrate knowledge of products and inventory to ensure customer satisfaction. 

• Communicate effectively with customers, teach as well as listen on all levels  

• Responsible for increasing sales, units per transaction, transaction size and high levels of profitability in day to day activities and sales 

• Serve as a resource and knowledge base for new and existing employees by providing support, training and feedback 

• Other duties as assigned

Job Requirements:

• Education: HS Diploma or GED Equivalent  

• Relevant work experience within the ski industry - required 

• Basic computer skills with ability to learn 

• English fluency 

•  Excellent customer service skills.  

• Ability to handle multiple customers and projects at one time.    

• Ability to manage and provide direction when necessary 

• Average math skills 

• Boot fitter Certification preferred 

The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497944
Reference Date: 09/12/2023 
Job Code Function: Store Operations