Club Operations Assistant Manager

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19.

Job Specifications:

• Housing: Not available
• Outlet: Bachelor Gulch Club / Beaver Creek
• Shift Availability: Year Round / Full Time
• The budgeted range starts at $50,000 - $58,000.  Actual pay will be adjusted based on experience.

Job Summary:

Responsible for management of Club Facilities and Amenities, including Monthly member billing, retail program including buying, merchandising, budgeting. Lead Club Concierge Team with 3 direct reports. Provide seamless, exemplary and highly personalized service to all members & member guests. Oversee club maintenance projects and operations with efficiency and accuracy. Supports and executes Club Events. Contribute to a team work environment and lead by example.

Job Responsibilities:

• Lead concierge team with three direct reports. Schedule, evaluate, and develop team. Oversee all concierge operations.
• Ensure timely and accurate payroll administration for hourly employees: Concierge, Fitness Instructors, ski instructors for Club Activities, Holiday Help
• Post positions, interview candidates, and manage recruiting process in Success Factors for all club positions.
• Manage Club Accounting pertaining to member expenses at the Ritz-Carlton Hotel and Club Amenities. Reconcile monthly billing, submit payments and communicate with Marriot billing department.
• Build and maintain business relationships with partners at the Ritz to ensure smooth billing process.
• Purchase and manage inventory of all club office supplies and members' lounge supplies. Use of COUPA to manage POs and ONBASE to manage invoices
• Provide accurate monthly forecast of department expenses and meet budget goals
• Record and manage employee compliance requirements
• Oversee Club Facilities projects including capital projects
• Member data entry and maintenance of Alice, and MYEMMA
• Assist with concierge duties as needed (answering phones, making reservations, answering member inquiries)
• Assist with Food and Beverage duties in BGC Members Lounge
• Lead Journey to Zero program for the Club
• Communicates effectively in writing and verbally with high-end clientele
• Communicate with outside vendors for scheduling and payments
• Manages Club Retail Program: Buying, sales, inventory, receiving, merchandising, create and meet sales goals, produce and update club retail policy and procedure training manual, guide and train employees on sales program procedure
• Train new employees in all aspects of Club Operations
• Maintain high standards throughout daily assignment and provide members with exceptional service
• Act as MOD
• Communicate/train on emergency and safety procedures for the property and the established emergency plan. Responsible for SAFARI department training.
• Complete delegated tasks and projects; assists other departments as business volumes and employee levels demand
• Drive company vehicle to pick up items from warehouse and mailroom and drive on club activities.
• Support Club Programming: assist in leading Club Activities/Events
• Assist as host of Friday evening Club Social Event
• Work closely with high-end clientele
• Works weekends
• Other duties as assigned.

Job Requirements:

• Experience in luxury private club or hotel and high-end clientele
• Billing experience
• Retail experience
• Experience in leadership position with direct reports
• Valid Colorado driver’s license
• Computer proficiencies: COUPA, PeopleSoft, Success Factors, Guest Connect, JONAS, Alice, OnBase, My EMMA, Microsoft - Outlook, Excel
• Excellent English with professional verbal and written skills
• Excellent teamwork skills
• TIPS and ServSafe certification
• Bachelor Degree

The budgeted range starts at $50,000 - $58,000.  Actual pay will be adjusted based on experience.

Job Benefits:  

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  

• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 

• 401(k) Retirement Plan  

• Employee Assistance Program 

• Excellent training and professional development 

• Referral Program 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

• Free ski passes for dependents 

• Critical Illness and Accident plans 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

 Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 422927