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Beaver Creek Hiking Center Manager

Date:  Apr 6, 2021
Location: 

Beaver Creek, CO, US

Company:  Beaver Creek Ski Resort
Shift Type:  Summer Seasonal 2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

Job Summary:

The Manager will be accountable for seasonal ongoing operational and administrative oversight of Hiking Center activities through business process management and employee leadership. They will provide direct guidance for their activities and direct report, while providing general oversight of all activities during their Manager on Duty shifts. They will partner with other mountain operations departments to ensure a seamless guest experience. The Manager will lead the implementation of activities operating procedures, ensuring exceptional service delivery, while ensuring a safe operating environment for guests and staff.

 

Job Responsibilities:

  • Daily operational oversight of multiple activities ensuring a safe experience for both guests and employees.
  • Monitor and audit activity training processes and forms, Coordinate with Lead to lead individual activity trainings. Create, distribute and train staff with Hiking Center Manual.  
  • Develop, maintain, and audit new program initiatives, operational procedures and paperwork. Audit and assist with the maintenance of operating procedures, inspection logs and safety standards for employees and guests. Support initiatives through leadership, resort, and BCRC direction.
  • Lead daily department meetings, address operations and guest service needs by setting clear goals and objectives for staff
  • Ensure continuing leadership and skill development feedback and exposure for staff
  • Responsible for guest and employee safety and guest safety guiding awareness of compliance with state, federal, and industry regulatory operating requirements (ie. USFS, OSHA, ANSI, ASTM, ACCT, IAAPA, etc.)
  • Collective oversight and coordination between different activities to meet operational goals related to staffing and expense management that matches revenue goals
  • Oversight of department processes, checklist completion, collection and audit
  • Partner with all summer operations departments to react to operational needs due to increased/decreased guest flow, weather or operational modification
  • Work with staff to perform progressive coaching and discipline conversations with staff according to protocol
  • Provide a connection with HR to ensure employee matters are handled appropriately in a timely manner in the department
  • Perform front line duties as concierge and guide for various hiking products and mountain biking products.

 

Job Requirements:

Required:

  • High school or equivalent
  • Minimum of 2 years previous leadership experience in dynamic operational setting
  • Valid driver’s license
  • Cash handling, guest service, outdoor labor intensive experience
  • MS Office proficiency
  • Fluent in English
  • Experience as a hiking guide
  • Experience with staff management, guest service recovery, time and labor, scheduling, budgeting, forecasting

Preferred:

  • Post-secondary education
  • Experience leading emergency response
  • Experience in guest service role relating to outdoor recreation, amusement or hospitality operations industries
  • Spanish fluency

The budgeted range starts at $45,000 - $55,250.  Actual pay will be adjusted based on experience.

 

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 299313


Nearest Major Market: Denver