Retail Supervisor

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job summary:

Responsible for overseeing daily operation on the retail shop, ensuring excellent customer service and driving sales and performance. Key duties include supervising retail staff, maintaining safe work environment and supporting the store manager by upholding visual standards and fostering a positive team culture.

Job Specifications:

• Starting Wage: $23.00/hr - $25.19/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Minimum 2-3 years of retail experience with at least year in  supervisory or team lead role.
• Ability to lead and motivate retail associates to achieve sales goals and delivery exceptional customer experiences.
• Confident decision-making and constructive conflict and management skills.
• Proven ability to lead and develop diverse team in a customer-focused environment.
• Demonstrated success in achieving sales target and operational goals.

Job Requirements:

• Proficient in POS Systems, inventory software, and basic reporting tools.
• Oversee daily operations including opening/closing procedures and inventory management.
• Resolve customer concerns professionally and efficiently.
• Maintain compliance with company policies, safety protocols, and operational procedures.
• Assist in labor scheduling, payroll accuracy, and shift coverage planning.
• Monitor KPIs and contribute to store performance reporting.
• Ability to manage stock levels, conduct cycle counts, and support replenishment.
• familiarity with visual merchandising principles and promotional execution.
• Strong organizational and time management skills in a fast-paced environment.
• Capable of interpreting sales data and making informed operational decision.

Strategic & Collaborative Mindset:

• Collaborative with resort management align store operation with resort goals.
• Comfortable working in ambiguous, fast-paced environments, with a track record of creative problem-solving and sound judgement.

Work Environment & Physical requirement:

• Ability to stand, move and work actively in a team oriented setting for extended periods.
• Willingness to work a flexible schedule, including nights, weekends and holidays.
• Fast-paced retail setting with frequent interaction with customers and team members.

Education & Communication:

• High school and Diploma or GED Equivalent: business or technical preferred.
• Strong verbal and written communication skills; fluency in English required.

The expected pay range is $23.00/hr - $25.19/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  512523
Reference Date: 11/11/2025 
Job Code Function: Store Operations