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Equipment Repair Technician - Afton Alps - Hastings, MN - Full and Part Time - Winter Seasonal

Date: Dec 6, 2018

Location: Afton Alps, MN, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Summary of Job: The Service Technician is responsible for performing quality tuning and repairs to customer ski and snowboard equipment, complete accurate work orders, and prioritize work in an expedient manner. They are responsible for delivering outstanding customer service while maintaining a safe and productive work environment. Additional duties include assisting with retail operations and generating sales.

This is a seasonal position running from November to April. 


Essential Job Responsibilities:


  • Execute daily operations by opening and/or closing service outlets.
  • Acknowledge customers quickly and courteously.
  • Determine customer equipment needs.
  • Remain current on new industry products and trends.
  • Complete accurate work order paperwork and prioritize work orders in an expedient manner.
  • Have the ability to properly identify when a ski/snowboard requires a tune, recommend which tune will best benefit their equipment, and be able to sharpen, wax and drill equipment.
  • Fit Boots, Skis, Snowboards, Helmets and Poles to guest satisfaction.
  • Answer any resort-specific questions from guests in order to sell them products so they are well-equipped for a fun and safe day of snow sports.
  • Must be mechanically inclined with the ability to use hand tools, power tools, and other heavy machinery on a daily basis.
  • Demonstrate the ability to communicate professionally to coworkers and guests.
  • Provide high level customer service to all guests.
  • Adhere to all policies, rules, and regulations of Vail Resorts and Afton Alps.
  • Create and maintain a productive and safe work environment, including the completion of all company mandated safety-related training and assessments.
  • Ensure all service locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.
  • Assist other departments, as needed.
  • Adhere to and role model the company’s mission, vision, and values.
  • Other duties, as assigned.
  • Willing to become certified by ski binding manufacturers.


Job Requirements:

  • Must be at least 18 years old – Required.
  • High school diploma or equivalent – Preferred.  
  • Previous retail sales experience – Preferred.
  • Ability to multi-task.
  • Professionalism and strong guest service skills, attention to detail and timeliness.
  • Flexible schedule required during peak times throughout the year.  Must be willing to work evenings, holidays and weekends – Required.
  • Basic computer skills, RPOS experience - Preferred.
  • High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.
  • Must demonstrate ability to receive and give direction and act upon it.
  • Understand basic skiing and snowboarding terminology – Required.
  • Ability to communicate fluently with coworkers and guests in English.
  • Maintain a working knowledge of products and trends within the ski and snowboard industry.


Physical Requirements:

  • Weight Lifted – At least 50 lbs
  • Lifting Frequency – Frequent
  • Standing Frequency – Frequent
  • Walking Frequency – Frequent
  • Reaching – Frequent
  • Stoop, Kneel, Crouch, Crawl – Frequent
  • Work indoors and outdoor

Competencies: These are the attributes and behaviors that Vail Resorts and Afton Alps uses to measure an individual employee’s overall effectiveness in role.

  • Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.


  • Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.


  • Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.


  • Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.


  • Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.


  • Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.

Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.




Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 159888

Nearest Major Market: Minneapolis